Offender Subject Access Request Team Caseworker

3 months ago

Jarrow, United Kingdom Ministry of Justice Full time

**Offender Subject Access Request Team Caseworker - 77397**
**£21,775**
**Jarrow**:
**About the Department**

The Ministry of Justice (MoJ) is one of the largest government departments, employing around 70,000 people (including those in the Probation Service), with a budget of approximately £9 billion. Each year, millions of people use our services across the UK - including at 500 courts and tribunals, and 133 prisons in England and Wales.

**What we do**

We work to protect the public and reduce reoffending, and to provide a more effective, transparent, and responsive criminal justice system for victims and the public. We are also responsible for the following parts of the justice system:

- Courts
- Prisons
- Probation services
- Attendance centres.

We also work in partnership with other government departments and agencies to reform the criminal justice system, to serve the public and support the victims of crime. We are also responsible for making new laws, strengthening democracy, and safeguarding human rights.

New entrants to the Civil Service will be expected to join on the minimum of the pay range. Existing Civil Servants will have their salary calculated in accordance with the Department’s pay on transfer/pay on promotion rules.

**Background**

The Offender Subject Access Request team sits within the MoJ’s Security, Services and Information Governance Group Directorate, which has a broad range of responsibilities including corporate communications through to information management and records compliance. As part of the Directorate’s Information Services Division, our aim is to ensure the MoJ holds information in compliance with legislation; that all information is correctly stored, accessible, and shared appropriately; and our information is protected, and the risks managed. We believe that knowing what information and records we have and having the right information available at the right time by those who need it or request it, is at the heart of an excellent justice system.

**Role Purpose**

This is an exciting time for the team as we are seeking to make significant changes and improvements to many aspects of how we work and the service we provide, especially investigating new technology available and how this can increase efficiencies. You will also be joining the team as it prepares for an increase in work following the Probation Reform Programme.

You will be joining an expanding team who provide a dedicated and expert function in processing all offender SARs. The team have a strong customer service culture, providing a key service across His Majesty’s Prison and Probation Service (HMPPS) so the ability and expertise to build strong professional relationships on both an individual and team basis is very important. Close liaison with individual prison establishments and probation offices are vital to meeting our performance indicators and there will be opportunity to develop this further. The role is important as it ensures that offenders are supported through their sentence and rehabilitation by having access to the right information at the right time, by responding to requests in full and within statutory timescales.

**Main Activities / Responsibilities**

The job holder will be required to undertake the following duties and responsibilities:

- Process personal information requested in a SAR and determine what information can be released and what is exempt from disclosure. This involves reading large volumes of sensitive information in hard copy and digital formats, carefully and accurately to ensure that information is released and/or withheld from disclosure in accordance with the DPA
- Update records on in-house computer system
- Answer queries (telephone and correspondence) from customers and colleagues across the Department
- General ad hoc office duties, including some manual handling
- You will demonstrate and encourage behaviours which support the MoJ and Civil Service values.

**Essential experience**
- Experience of delivering customer service excellence in a processing environment.

**Desirable Experience**
- Working knowledge of the DPA and the General Data Protection Regulation (GDPR)
- Experience of working in or with HMPPS
- Experience of using Microsoft computer package, i.e. Word, Excel, Outlook and Access.

**Application Process**
- Delivering at Pace
- Making Effective Decisions
- Managing a Quality Service
- Working Together

Evidence should be provided against all behaviours listed. All applicants that progress to the interview will be assessed on all the behaviours and some strengths.

**Salary**:
£21,775

**Additional Information**:
**Working Arrangements & Further Information**

**Flexible working hours**

The Ministry of Justice offers a flexible working system in many offices.

**Benefits**

The MoJ offers a range of benefits:
**Annual Leave**

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is

  • Offender Subject Access Requests Team Leader

    4 months ago

    Jarrow, United Kingdom Ministry of Justice Full time

    **Offender Subject Access Requests Team Leader - 77026** **£25,827 - £27,170** **Jarrow**: **About the Department**: The Ministry of Justice (MoJ) is one of the largest government departments, employing around 70,000 people (including those in the Probation Service), with a budget of approximately £9 billion. Each year, millions of people use our services...

  • Head of Offender Subject Access Request Team

    3 months ago

    Jarrow, United Kingdom Ministry of Justice Full time

    **Head of Offender Subject Access Request Team - 77009** **£37,683 - £41,506** **Jarrow**: **Purpose** Excellent information and records management is knowing what information you have across an organisation and having the right information available at the right time by those who need it. Being good at this is vital for any organisation as information...

  • Caseworker

    3 months ago

    Jarrow, United Kingdom Legal Aid Agency Full time

    **Caseworker - Merits** **Location**: Jarrow, NE31 1SF **Salary**: £21,775 per annum Legal Aid Agency is part of the Ministry of Justice (MoJ). They provide public funding for certain civil and criminal cases throughout England and Wales to help people with legal problems. Their people are at the heart of achieving excellence. The organisation employ...

  • Medical Office Coordinator

    3 weeks ago

    Jarrow, South Tyneside, United Kingdom GP Suite Full time

    About the RoleWe are seeking a highly skilled and experienced Medical Receptionist to join our team at GP Suite. As a Medical Receptionist, you will play a vital role in providing efficient, helpful, and sympathetic care to our patients and developing skills in equating practice protocol with patient demands.Key ResponsibilitiesAppointment Scheduling: Manage...

  • Medical Office Coordinator

    3 weeks ago

    Jarrow, South Tyneside, United Kingdom GP Suite Full time

    About the GP SuiteThe GP Suite is a dynamic healthcare organization dedicated to delivering exceptional patient care. As a Medical Receptionist, you will play a vital role in ensuring the smooth operation of our front desk and providing a positive experience for our patients.Main Responsibilities:Manage and coordinate patient appointments using our clinical...

  • Medical Office Coordinator

    3 weeks ago

    Jarrow, South Tyneside, United Kingdom GP Suite Full time

    About the GP SuiteThe GP Suite is a dynamic healthcare organization dedicated to delivering exceptional patient care. As a Medical Receptionist, you will play a vital role in ensuring the smooth operation of our front desk and providing a positive experience for our patients.Main Responsibilities:Manage and coordinate patient appointments using our clinical...

  • Event First Responder

    5 months ago

    Jarrow, United Kingdom XL Team LTD Full time

    Provide a high level of customer service to all patients and stakeholders, act as a brand ambassador for the XL Team Provide medical support at community and public events Deliver exceptional customer service to clients, patients, and community members Attend training sessions regularly to ensure clinical skills are maintained in line with guidelines Ensure...

  • General Practice Assistant/Reception Team Leader

    2 months ago

    Jarrow, United Kingdom GP Suite Full time

    Job summary We're seeking a proactive and enthusiastic General Practice Assistant/Reception Team Leader. This is a split role and will involve overseeing daily operations, managing staff, and ensuring a positive experience for patients. Supporting the clinicians in the smooth running of the practice by handling routine administration and some basic...

  • Civil Applications Team Supervisor

    3 months ago

    Jarrow, United Kingdom Ministry of Justice Full time

    Salary 1 - £27,223 - £28,613 Number of jobs available 1 - 1 Detail of reserve list 1 - 12 Months Region 1 - North East City/Town 1 - Jarrow Building/Site 1 - SOUTH TYNESIDE BERKELY WAY LAA JARROW, NE31 1SF Grade 1 - EO Organisation Grade for MoJ 1 - EO Post Type 1 - Permanent Working Pattern 1 - Full Time, Part Time, Part Time/Job Share, Flexible...

  • Medical Receptionist

    3 weeks ago

    Jarrow, United Kingdom GP Suite Full time

    Job summary We are recruiting two Medical Receptionists to join our busy reception team to provide a friendly, efficient and helpful service to the practice population.Are you an experienced Medical Receptionist looking for a new challenge?Have you previously worked for an NHS organisation?Are you completely new to General Practice but have transferable...

  • Jexu

    4 months ago

    Jarrow, United Kingdom Ministry of Justice Full time

    **JEXU - Communication Hub Business Administrator - 75058** **£24,067 - £25,342** **Jarrow**: Over recent years, a series of terrorist incidents have highlighted the vital role that Her Majesty’s Prison and Probation Service (HMPPS) play in the fight against terrorism. This has led to significant investment in the sector, bringing with it new...

  • Civil Applications Team Supervisor

    3 months ago

    Jarrow, United Kingdom Ministry of Justice Full time

    Salary 1 - £27,223 - £28,613 Number of jobs available 1 - 1 Detail of reserve list 1 - 12 Months Region 1 - North East City/Town 1 - Jarrow Building/Site 1 - SOUTH TYNESIDE BERKELY WAY LAA JARROW, NE31 1SF Grade 1 - EO Organisation Grade for MoJ 1 - EO Post Type 1 - Permanent Working Pattern 1 - Full Time, Part Time, Part Time/Job Share, Flexible...

  • Patient Services Team Coordinator

    1 month ago

    Jarrow, South Tyneside, United Kingdom GP Suite Full time

    Job Overview We are looking for a dedicated and motivated Healthcare Reception Supervisor to join our team. This dual role encompasses managing daily operations, leading staff, and ensuring an exceptional experience for our patients. You will assist clinicians by handling routine administrative tasks and basic clinical responsibilities, allowing them to...

  • Care Team Leader

    6 days ago

    Jarrow, South Tyneside, United Kingdom Anchor Hanover Full time

    About the Role:We are seeking a dedicated and compassionate Care Team Leader to join our team at Anchor Hanover. As a key member of our care team, you will be responsible for ensuring the highest standards of care and support for our residents.Key Responsibilities:Oversee shifts and manage staff assignments to ensure seamless care deliveryConduct medication...

  • Care Team Leader

    6 days ago

    Jarrow, South Tyneside, United Kingdom Anchor Hanover Full time

    About the Role:We are seeking a dedicated and compassionate Care Team Leader to join our team at Anchor Hanover. As a key member of our care team, you will be responsible for ensuring the highest standards of care and support for our residents.Key Responsibilities:Oversee shifts and manage staff assignments to ensure seamless care deliveryConduct medication...

  • Subway Team Member

    4 months ago

    Jarrow, United Kingdom EG Group Full time

    **Role**: Subway Team Member **Location**: Jarrow, NE32 5JX **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.50 above 18 | £7.05 aged 17 | £6.50 aged 16 **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Team Members who can provide outstanding customer...

  • Subway Team Member

    4 months ago

    Jarrow, United Kingdom EG Group Full time

    **Role**:Subway Team Member **Location**:Jarrow, NE32 5JX **Hours**:Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**:£10.50 above 18 | £7.05 aged 17 | £6.50 aged 16 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Team Members who can provide outstanding customer service to...

  • Care Team Leader

    2 months ago

    Jarrow, United Kingdom Anchor Hanover Full time

    Hours: 33 Are you fuelled by a genuine passion for bringing joy to those in need of care? If you're equipped with the right expertise and eager to embark on an exciting journey of making a real difference in people's lives, we invite you to consider joining us as a Care Team Leader. Embrace the challenge of ensuring our residents receive top-notch care...

  • Greggs Team Member

    4 months ago

    Jarrow, United Kingdom Asda Express Full time

    **Role**:Greggs Team Member **Location**:Jarrow, NE32 5JX **Hours**:Part-Time / Permanent **Hourly Rate**:£10.50 above 18 | £7.05 aged 17 | £6.50 aged 16 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated sales assistants who can provide outstanding customer service to join our welcoming...

  • Subway Team Member

    4 months ago

    Jarrow, United Kingdom Asda Express Full time

    **Role**:Subway Team Member **Location**:Jarrow, NE32 5TX **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:£10.50 above 18 | £7.05 aged 17 | £6.50 aged 16 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Team Members who can provide outstanding customer service to join our...