File Handling Assistant
4 months ago
The Pre-litigation File Handling Assistant will undertake a variety of tasks to support the pre-lit motor claims handling teams.
**Key Accountabilities**
- To pro-actively assist the pre-lit teams with a variety of tasks including:
- Monitoring inboxes
- Maintaining, reviewing and actioning spreadsheets, including Bulk BACS and supplier debt lists
- Completing new claim actions
- Assisting in reviewing of validate reports
- Reviewing and updating MI
- Monitor OIC Portal claims
- Undertaking MIAFTR & HPI checks
- Undertaking appropriate additional tasks provided by the Team Leader/DBUD
- Maintain accurate data on relevant case management system
- Comply with set client SLA’s
- Ensure quality service standards and productivity levels are maintained to a high standard
**Essential Skills and Attributes**
- 12 months relevant admin / claims support experience
- Excellent attention to detail
- Strong organisational skills
- Good communication & telephone skills
- Able to use Excel
- Excellent client care and customer service skills
- Ability to manage volume workload via task management
- Ability to work as a team and independently
**Working Hours**:
35 hours per week over 5 days
**Salary**: £19,500.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Liverpool: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
**Language**:
- English (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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