File Handling Assistant

4 months ago


Liverpool, United Kingdom Davies Group Full time

The Pre-litigation File Handling Assistant will undertake a variety of tasks to support the pre-lit motor claims handling teams.

**Key Accountabilities**
- To pro-actively assist the pre-lit teams with a variety of tasks including:

- Monitoring inboxes
- Maintaining, reviewing and actioning spreadsheets, including Bulk BACS and supplier debt lists
- Completing new claim actions
- Assisting in reviewing of validate reports
- Reviewing and updating MI
- Monitor OIC Portal claims
- Undertaking MIAFTR & HPI checks
- Undertaking appropriate additional tasks provided by the Team Leader/DBUD
- Maintain accurate data on relevant case management system
- Comply with set client SLA’s
- Ensure quality service standards and productivity levels are maintained to a high standard

**Essential Skills and Attributes**
- 12 months relevant admin / claims support experience
- Excellent attention to detail
- Strong organisational skills
- Good communication & telephone skills
- Able to use Excel
- Excellent client care and customer service skills
- Ability to manage volume workload via task management
- Ability to work as a team and independently

**Working Hours**:
35 hours per week over 5 days

**Salary**: £19,500.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Liverpool: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



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