Support Officer

6 months ago

Camden, United Kingdom One Housing Group Full time

**Support Officer**
At One Housing, we don’t only believe that everyone deserves a safe, secure, affordable home. We also believe that everyone deserves to realise their full potential and lead a fulfilling life.

Our Mental Health team is vital to helping us deliver on this vision. We work to transform the life experience of people with mental health support needs. The support we provide is delivered in a range of settings (like supported housing, assessment centres and outreach) and our customers’ support needs can include psychosis, forensic and personality disorders.

**Join our Mental Health team as a Support Worker**

We have spent the last 10 years designing our services to be fully psychologically informed. Most of our services have specialist therapeutic input and colleagues have access to specialised mental health training delivered by MH professionals. All our services provide regular reflective practice spaces to our colleagues to formulate complex cases and find constructive ways forward. All these measures make us the ideal partner for NHS trusts across London with whom we deliver several integrated services.

We believe in providing care and support to our clients that will enable them to make informed decisions about their life that will increase their sense of wellbeing: this might be greater independence, better coping strategies or a richer network and sense of self achievement.

We offer you the chance to develop your own skills through regular line management supervision, reflective practice, access to a ten-day course on relevant mental health topics and working together with your specialist colleagues.

We’re an organisation with strong values. We keep our promises; we do a great job; we value diversity; we work together; and we look for ways to improve. These are what make us such a great team, working together as one to achieve our vision.

**The role**
We have a fantastic opportunity for someone to join us in the position of Support Worker in London. Our customers have a variety of needs including dual diagnosis, personality disorders, substance misuse, dementia and those with a forensic history. Our mental health accommodation schemes benefit from a high quality, homely living environment. Customers are placed where they feel comfortable and supported. Our schemes are purpose-built to meet customer’s needs, minimise risk and promote independence.
- **Salary: £26,037 per year**:

- **Location: Maygrove Road, Camden, NW6 2EE **(please consider the location and your route before applying)
- **Hours: Rolling Rota - 8am-4pm / 1pm-9pm - Sleep ins are included in the rota (additional sleep-in shift allowance will be paid)**

**Your responsibilities will include**:

- Carrying out assessment to identify and prioritise needs.
- Using **SMART** goal planning to provide needs led holistic support.
- Developing and maintaining positive links with key stakeholders
- Creating an environment that promotes opportunities for customers to develop, learn and enable skills towards independence.
- Where required observing customers taking their medication & ensure appropriate records are maintained.
- Providing a comprehensive support planning service to customers in line with the department’s policies, procedures and approach
- In accommodation-based services, liaising closely with the Housing Management Team to identify problems with Housing Benefit payments, review rent collection and address other tenancy-related matters.
- Supporting customers to develop the necessary skills to live independently, and to access training, education and work.

**What you'll need to succeed**
We are looking for someone who believes in working together as part of a team, who shares our values and who is friendly, engaged and committed to achieving great outcomes for our customers.
- Experience of working within a supported living service within the mental health sector.
- Experience working with vulnerable adults with challenging behaviours.
- Experience of undertaking customer assessments, support planning and key-working with a clear outcome focus.
- Strong time management skills and ability to prioritise workload. Must be able to work shift rota.
- The ability to communicate effectively in writing including the preparation of letters, reports and file notes.
- The ability to contribute to effective team working.
- The ability to provide regular monitoring information as required.
- Confidence to lone work once fully trained within the role.
- The ability to represent One Housing to other agencies and companies where necessary.

**The offer**
- **Your holidays are important to us.** Take up to 20 days annual leave plus bank holidays.
- **Lean travel.** Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues.
- **Looking forward to your big bucket list trip?** You can buy or sell up to five days annual leave each year.
- **Get paid to do good.** We offe

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