Guest Experience Co-ordinator

5 months ago


Bruton, United Kingdom The Newt in Somerset Full time

**Guest Experience Coordinator**

**£27,000 per annum plus fantastic benefits**

**The Newt in Somerset**

The Newt in Somerset is a country estate with ancient woodland, historic gardens and far-reaching views. A new and unique destination attracting recognition at the highest level, with luxury hotel, spa, restaurants and an abundance of homegrown produce. Our 300-year-old estate welcomes guests from all over the world; a home from home, delivering outstanding service in informal surroundings. Gardens, orchards, and treetop walkways inspire while roaring fires and a garden-scented spa offer true tranquillity. Much of our food is sourced from the estate or trusted local farms and producers.

**The Experience Team**

The Guest Experience team works towards the delivery of unforgettable and tailor-made stay, focusing on The Estate experiences on offering and creating bespoke ones for our returning guests. With focus on creating the Newt family, you will work in achieving our vision to deliver a seamless guest journey from pre-arrival to post-stay communications and interactions. You will offer the most exceptional guest service possible and nurture a strong sense of pride in the products and services the estate provides. You will also be integral in ensuring a sense of community with colleagues in all parts of the estate

**Our Guest Experience Coordinator**

Often acting as behind
- the - scenes support for the team, our coordinator ensures our guests are looked after from the moment they get in contact with us to after they leave. Coordinating multiple room bookings, exclusive use stays, effective communication and creation of function sheets are all key aspects of the role. Our coordinator must be an ambassador for The Newt at all times, living and breathing the Newt Way - ensuring each and every one of our guests is offered the most exceptional service.

**Key Responsibilities**:

- Responsible for the daily management of group bookings, exclusive uses, VIP stays, and Great Garden Escape stays.
- Supporting Estate event, both with admin tasks and defined operational support
- Responding to enquiries within 24 hours
- Inputting bookings correctly into various systems including Res Diary, Acuity and Opera
- Communicating effectively with all involved stakeholders
- Assisting in operations when needed
- Planning and delivering estate showarounds
- Ensuring deposits and bills are accurate and paid on time

**Skills and Experience**
- Experience with hospitality/events is required
- Personable
- Excellent written and communication skills
- Good IT knowledge
- High attention to detail
- Creativity and innovative thinking
- Teamwork skills
- Time Management and the ability to prioritise workload

**Benefits**: Excellent Benefits package available from day one including:

- Exceptional working environment, fresh estate grown meal provided each day
- Employee Assistance Programme - Support 365 days a year
- 30% online shops discount and free delivery
- 30% discount in the shops across the estate
- 30% discount at restaurants across the estate
- 30% discount on Newt cyder and Babylonstoren wine
- 50% discount in the Spa
- Discounted hotel stays for staff
- Family pass to access the estate
- Family Events 3 times per year
- Access to internal/external training qualifications and programmes
- Cross Training and career development opportunities

INDBOH



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