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Pre-planning Assistant

5 months ago

Accrington, United Kingdom CMAC Group UK Ltd Full time

**Why should you work for us?**

We are looking to hire an individual with excellent customer service to work in our busy Pre-Planning Team.

CMAC Group is a global, specialist ground travel and accommodation company, providing a highly trusted managed service to big-name brands. Our people and tech platforms seamlessly manage 1 million+ rides each year, safely moving over 2 million people.

We employ 270+ people across Europe and have offices in Manchester, London,
Accrington, Barcelona, Athens, and Porto. Our teams enjoy high levels of autonomy, and we pride ourselves on being a flexible place to work.

**The role**

Due to continued success, we have a fantastic opportunity for a Pre-Planning Assistant to provide excellent customer service to our clients.
- Processing pre-planned bookings for customers, in conjunction with agreed SLA's.
- Generating correspondence and communicating with our door-to-door service clients.
- Booking hotels and flight/train tickets for business clients.
- Reviewing unassigned jobs and gauging suitable suppliers.
- Assigning the most economically advantageous supplier quotation.
- Generating and issuing of confirmation and acceptance paperwork.
- Advising the Manager of any inaccuracies or inconsistencies with the supply chain, impacting the recruitment process.

**Essential qualifications, knowledge, skills and experience**
- Excellent customer service skills and previous experience working within a customer service role would be advantageous.
- Exceptional communication and organisational skills.
- Ability to plan and prioritise own workload effectively, with exceptional time management.
- The ability to work on own initiative and unsupervised.
- A good team player.
- Previous taxi industry experience would be advantageous.
- Good geographical knowledge.
- 5 GCSE's (A-C) including Maths and English or equivalent.

**Working at CMAC has its perks, check out our benefits**
- Share in our success - annual company performance bonus scheme
- 25 days holiday + 8 bank holidays
- Your birthday off, on us (An extra day of annual leave on top of your allowance)
- Financial wellbeing: access to one-to-one guidance from expert financial coaches through our partnership with Claro
- A secure future through our pension scheme
- Protection for your loved ones with our death in service cover
- 24hr support through our employee assistance programme -  _also available to_
- your immediate family_
- Free on-site parking at all CMAC UK offices

Are you ready to grow with a successful, award-winning company and work in a role that’s both engaging and rewarding? Get in touch
- We are an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Should you require any additional support during the recruitment process due to a disability, please contact us so we can assist you._
- If you haven’t received a phone call or an invitation to interview after two to three weeks, unfortunately you haven’t been successful on this occasion_

**Salary**: From £21,115.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Life insurance
- On-site parking
- Paid volunteer time
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Accrington: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person