Business Support Officer

1 week ago

Preston, United Kingdom G4S Full time

Location: PR2 2YQ | Salary: £24,000 | Posted: 24 Apr 2024 | Closes: 22 May 2024 | Job Type: Full Time and Permanent | Business Unit: UK Central Government Services | Region / Division: UK & Ireland | Reference: 15687

**ROLE RESPONSIBILITY**:
**Business Support Officer**

**Home Based - Site: Preston, PR2 2YQ**

**Full Time 40 hours - Monday to Friday 08:30 -17:30**

**£24,000 per annum**
- G4S Employment Support Services (ESS) are looking to recruit a dedicated team across the North West of England to deliver the new RESTART employability programme on behalf of DWP.
- The RESTART contract will support individuals into long term employment across the North West through our network of Suppliers and Stakeholders and we are looking to recruit a team of individuals, in a variety of roles, to ensure the success of that delivery.

**About the Role**
- As Business Support Officer, you will be responsible for delivering a full administrative support service to the Restart contract, which will involve successful liaison with internal colleagues, stakeholders, supply chain and customers.

**Key Responsibilities**:

- You will be responsible for handling incoming warm handover calls between local Job Centre Plus, supply chain partners and customers in a professional and timely manner.
- You will provide an administrative support service to the wider business.
- You will process any change of circumstance notifications ensuring that all relevant parties are notified of any changes.
- You will manage multiple mailboxes and ensure any queries are routed appropriately and monitor their progress.

**THE IDEAL CANDIDATE**:
**Essential**:

- Previous inbound contact centre experience.
- Exceptional verbal and written communication skills.
- Proven experience in delivering high level customer service.
- Strong computer literacy and administrative skills.
- Attention to detail.

**Benefits**
- While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through WeCare, to RAC cover and so much more, including the below;
- Progression, training and development catered to you.
- Charity work
- Refer A Friend incentives
- Company pension scheme with employer contributions.
- G4S Life Assurance Scheme.
- Subsidised healthcare plan.
- Charity work
- Match-IT and Payroll Giving.
- Confidential Counselling Services
- 24/7 support specialising in health and medical
- Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.
- #LI-RG1

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