Customer Quality Coordinator
6 months ago
Job Position: Customer Quality Coordinator
Sailsbury
Recruitment Policy: Skills:
Strong engineering understanding, preferably with knowledge of electrical systems.
Excellent IT skills, particularly with Microsoft suite.
Ability to read and interpret technical drawings and related documents.
Strong attention to detail. Minimum qualifications: HNC Engineering or equivalent experience.
Responsibilities include:
Corresponding with customers regarding non-conformities, including documenting and logging complaints and ensuring satisfactory resolution.
Initiating the internal corrective action process and involving relevant staff members, while keeping customers informed of progress.
Conducting investigations on failures and determining root causes using 8D & 5Y methodologies.
Entering NCRs into the PIR log on Factory Master and ensuring they are appropriately assigned for resolution.
Conducting product audits and in-process inspections.
Assisting the quality department team with day-to-day operations and activities.
Utilizing Factory Master MRP, Excel, and Word for data input and reports.
Goals and Objectives: Working collaboratively with the Quality team and other departments, the Customer Quality Coordinator will contribute to ensuring that all Wallgate products meet the required standards. This will involve customer liaison, problem resolution, inspection, product/process auditing, and testing when necessary.
Succession Planning: Prospects: This is a newly created role in a growing company within a busy and expanding quality, technical, and compliance department, providing opportunities for career development.
Pay: £25,000 - £26,000 annual salary. A Christmas bonus will be provided once qualified, dependent on company and individual performance.
Hours of Work: Full-time: 36 hours per week, with semi-flexible core hours from 10:00 to 16:00 Monday to Thursday, and from 10:00 to 12:00 on Fridays, with a 16:00 finish every fourth week. Part-time: Minimum of 3 days per week, with at least 2 of those days falling on Tuesday, Wednesday, or Thursday.
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00-£26,000.00 per year
**Benefits**:
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay
- Work from home
Schedule:
- Monday to Friday
**Experience**:
- Manufacturing and engineering: 1 year (required)
- quality control and inspection: 1 year (required)
- HNC / HND in engineering: 1 year (required)
- MRP: 1 year (required)
- electrical testing: 1 year (required)
- ISO 9001: 1 year (preferred)
Ability to Commute:
- Salisbury (required)
Ability to Relocate:
- Salisbury: Relocate before starting work (required)
Work Location: In person
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