Customer Service Agent

3 weeks ago

Newcastle, United Kingdom Pockit Full time

Already serving 800,000 customers throughout the UK, Pockit's no-fuss current account offers everything you’d expect from a bank - and more. Our well-structured and agile engineering team creates new features from scratch on a regular basis and continually improves our existing offering to ensure we’re serving customers in the best way possible.

Pockit’s product set includes unique elements, such as a credit builder and a transparently-priced microloan (as well as direct debit, peer-to-peer transfers, and the ability to pay in with cash at virtual branches). Opening an account online takes just 2 minutes, and the product has accessibility at its heart.

We're a lively, diverse and international team, based across offices in London, Newcastle and remote teams in central Europe. You'll be joining a team that fosters curiosity, ambition, accountability and resilience. You'll be made to feel at home straight away.

**The Role**:
We are looking for a Customer Service Agent to join our team in Newcastle on a full time basis. This is a hybrid role working from the office 2-3 days a week as well as a requirement to work one day during the weekend with a day off during the week.

This is a great opportunity to kick start your career with an exciting and growing FinTech company - offering lots of opportunity for development.

**What you’ll do**:

- Deliver excellent customer service in line with the company process
- Provide daily support and assistance to the Customer Service Manager.
- Liaising with Customer Operations, FRC, and Technical teams to ensure customer re-verifications, personal data and/or direct debit updates and issues are completed and resolved in a timely manner.

**Who you are**:

- Strong verbal and written communication skills are essential
- At least 1 years experience in a customer facing role
- Willingness to learn/have some knowledge or understanding of the FCA’s regulatory framework
- Knowledge of the Fintech/challenger banking sector and understanding how this applies to this role, is desirable

**Benefits**
- Perkbox - many discounts and offers at your favourite stores
- 25 days annual leave in addition to bank holidays (increasing to 30 days with service)
- Employee Assistance Program
- Pension Salary Exchange
- Regular company socials
- Medicash Cover

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