Account Manager

5 days ago


Long Marston, United Kingdom Marmion Full time

**Account Manager**
- **York - Hybrid working model**:

- **£30,000 - £35,00pa, DOE + bonuses**:

- **Free on-site parking and free on-site gym**

**Our Client**

Is a well-established Marketing Execution company based in York. Utilising both their in-house specialists and their network of free-lance experts nation-wide, they are able to offer a broad range of bespoke services such as research and insight, campaignactivation, business workflow technology, design studio services, print production, fulfilment, social media support and corporate gifts to an organisation of any size, within any industry.

As a result of their plans for the future and continued growth, we are now searching for an experienced Account Manager to join their team.

**Roles & Responsibilities**:

- Develop and maintain long term relationships with the existing client base.
- Day-to-day management of all client deliverables.
- Ensure all accounts are receiving services that are within their budget and meeting their needs.
- Maintaining a high level of client satisfaction by meeting all financial goals set by the client and the organization.
- Work quickly to identify, address, and resolve customer issues.
- Notify the sales team of any new sales and cross-selling opportunities.
- Encourage high-sales and good customer service practices.
- Develop and maintain a deep knowledge of the company offering and services.
- Understand customer needs and develop plans to address them.
- Attend networking events with Sales Team.
- Meet regularly with other members of the team to discuss project progress and raise any concerns.
- Generate project progress reports to all project stakeholders.

**Skills & Requirements**:

- Previous experience within Customer Success or Account management roles within Marketing, Marketing Execution, Digital Marketing or similar.
- Excellent communication skills, both written and verbal.
- Previous experience of using project management/scheduling tools e.g. Gantt.
- Excellent time management skills with an eye for detail.
- Confident in liaising with stakeholders at all levels.



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