Claims Administrator

2 months ago


Redruth, United Kingdom Richfords Fire & Flood Full time

Due to increased demand for our services we are further expanding our operation. We are seeking another Claims Administrator to enable us to service this increasing volume of work.

Our work is “giving people their lives back” after fire and water damage to homes and businesses. Our technicians carry out our practical and technical work, right in our customer's homes and businesses. Our focus is to reduce the cost of the insurance claim, by preventing secondary damage and through our skilled restoration of affected items.

**The role**

You job is to make progress with each incident in support of the Incident & Customer Relationship Manager, who takes executive responsibility for each project. This is an immersive role for a capable person, as part of a supportive and energetic team.

These incidents are complex. We take on multiple practical tasks - and are trusted to report on items that have to be replaced by the insurance company. With every live incident there is much to track, organise and resolve each day.
- Information arrives throughout the day from our expert technicians, recording their on-site activities and decisions. You need to collate and decide on further action if needed, liaising with the Incident and Relationship Manager as required.
- The days are busy and fast paced, with a new challenge nearly every day. A chance to help customers in distress, through practical solutions, well delivered. Helping insurance professionals be more effective.
- When there are occasional and unusual severe weather events, we have many customers in distress at one time. We are highly motivated to help at these times. These events can necessitate a companywide response, and extended working for a few weeks.

**About you**:

- You are naturally aligned to Richfords’ Value System - through Responsiveness, Expertise, Professionalism, Togetherness and Innovation.
- You will have previous experience of working with a high degree of autonomy, within this type of supportive relationship.
- You are a very capable communicator and able to deal professionally with people of all types.
- You are able to listen patiently and compassionately to customers, while they explain their needs.
- You love problem solving, learning new things and getting to grips with the detail - quickly and productively.

**Location.**

You will have the opportunity to work in our Redruth office five days per week for the first six months, with the possibility of a more flexible working after this time.

**Do you feel like this is “just right for me”?**

If so, then please respond as soon as possible. We’d very much like to hear from you.

Work remotely
- No, not intially.

**Job Type**: Permanent

**Salary**: £22,672.00 per year

**Benefits**:

- Company events
- Company pension
- On-site parking
- Profit sharing

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: In person



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