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Client Representative

4 months ago

Edinburgh, United Kingdom CHANNEL ALT LTD Full time

As a Client Representative, you will be the primary point of contact for our clients, ensuring they receive exceptional service and support. You will build strong relationships with clients, understand their needs, and work to exceed their expectations.

**Key Responsibilities**:

- Serve as the main point of contact for clients, providing excellent customer service and support.
- Understand and anticipate client needs, offering tailored solutions and advice.
- Manage client accounts, ensuring timely and accurate delivery of products and services.
- Resolve client issues and complaints efficiently, ensuring client satisfaction.
- Collaborate with internal teams to address client needs and improve service delivery.
- Maintain detailed records of client interactions and transactions.
- Identify opportunities to upsell or cross-sell products and services to clients.
- Prepare and deliver reports on client interactions and satisfaction metrics.

**Qualifications**:

- Proven experience in a client-facing role, preferably in [industry/market].
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to manage multiple client accounts and priorities.
- Strong organizational skills and the ability to work independently.

**What We Offer**:

- Competitive salary and benefits package.
- Comprehensive training and development programs.
- Opportunities for career advancement within the company.
- A supportive and inclusive work environment

**Job Types**: Full-time, Permanent

Pay: From £25,773.47 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Edinburgh, EH3 8EG: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 09/06/2024