Customer Service Representative
5 months ago
Job Summary:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met in a timely and professional manner. This is a part-time position located in Runcorn.
**Duties**:
- Assist customers with product information, order status, and issue resolution
- Process orders, returns, efficiently
- Troubleshoot customer issues
- Perform data entry tasks to update customer records and maintain accurate information
- Communicate effectively with customers to ensure their satisfaction
**Requirements**:
- Excellent verbal and written communication skills in English
- Strong problem-solving skills
- Ability to multitask and prioritise tasks effectively
- Exceptional phone etiquette and active listening skills
- Proficient in data entry and computer navigation
- Previous customer service experience is preferred
**Job Type**: Part-time
Expected hours: 30 per week
**Benefits**:
- Casual dress
- Company pension
- Employee discount
- Free parking
- On-site parking
- Sick pay
Schedule:
- Day shift
Supplemental pay types:
- Bonus scheme
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: Customer Service Representative
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