Customer Service Representative

5 months ago


Runcorn, United Kingdom Diamond Comic Distributors Full time

Job Summary:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met in a timely and professional manner. This is a part-time position located in Runcorn.

**Duties**:

- Assist customers with product information, order status, and issue resolution
- Process orders, returns, efficiently
- Troubleshoot customer issues
- Perform data entry tasks to update customer records and maintain accurate information
- Communicate effectively with customers to ensure their satisfaction

**Requirements**:

- Excellent verbal and written communication skills in English
- Strong problem-solving skills
- Ability to multitask and prioritise tasks effectively
- Exceptional phone etiquette and active listening skills
- Proficient in data entry and computer navigation
- Previous customer service experience is preferred

**Job Type**: Part-time

Expected hours: 30 per week

**Benefits**:

- Casual dress
- Company pension
- Employee discount
- Free parking
- On-site parking
- Sick pay

Schedule:

- Day shift

Supplemental pay types:

- Bonus scheme

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: Customer Service Representative



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