Fire Control Room Operator

4 months ago

Northallerton, United Kingdom North Yorkshire Fire & Rescue Service Full time

**Firefighter Control (Control Room Operator)**

Location: Northallerton Control Room

Contract: Permanent

**Salary**: Starting Salary will be £24590 with the opportunity to progress to £32776

Job Description.pdf

The role of Firefighter Control (Control Room Operator) is both challenging and rewarding and one where you will play a vital role in keeping the communities of North Yorkshire safe.

We currently have two permanent vacancies for a Firefighter Control (Control Room Operator) to join our dedicated team at Fire Control Room Northallerton.

The post is conditioned to the Control Self Roster duty system, in accordance with the Scheme of Conditions of Service (Grey Book). You will work a total of 2228 hours annually, 155 shifts per year with an average of 42 hours per week. Your working hours include paid break times, and break times are taken dependent on incident demand during your shift. The shift pattern for this role is made up of Day shifts (8am to 6pm) and Night shifts (6pm to 8am), where you will work 81-day shifts, 68-night shifts and with 6 scheduled training days over the year. Please note that working days, will include some weekend and bank holiday working over the year period.

The Self-Roster system allows team members to choose their day and night shifts every quarter which is authorised on a first come, first serve basis to meet organisational demand.

**The main responsibilities of the role include**:

- Receiving emergency calls from the public, promptly mobilising the appropriate resources to resolve any situations and arrange for the provision of ongoing support at operational incidents.
- Supporting all calls from the initial 999 call to the close of an incident.
- Carrying out daily administrative duties and dealing with general public and staff queries
- Managing operational resourcing across the county, ensuring operational cover and availability.
- Maintaining, reviewing and updating incident records, the contact directory and other sensitive information/ records.
- Updating the Press records and breaking news on the website
- Reporting the availability of assets nationally
- Regular testing of equipment used in the Control Room, including telephony and mobilising equipment
- Liaising with other emergency service control rooms

For a full outline of the role, please review the job description attached to the advert

**About you**

We are looking for highly proactive and efficient individuals with strong communication skills who work effectively with others both within the Fire and Rescue Service, partnering agencies and members of the community. You will be adaptable and flexible with a positive can-do approach and be able to show initiative.

**Working for us - what we can offer you**
- The opportunity for a rewarding career within the emergency services
- Enrolment on to a Local Government Pension Scheme
- An annual leave entitlement of 23 days plus bank holidays, with this increasing to 26 days plus bank holidays after 5 years continuous service. You will have the opportunity to take leave in 7 blocks per year, where your rest days will be added either side of your annual leave, resulting in a 12 day period free from duty.
- Access to onsite Health and Wellbeing Services
- Opportunity to sign up to the Cycle to Work Scheme
- Representation by recognised Trade Union

The starting salary for Trainee Rate is £24,590 per annum for the duration of the training period. You will be contracted to attend and complete a mandatory initial six months training and development programme to build a successful career within this environment. This will involve one month classroom-based training, followed by work base training within the control room environment. During this period, you will be assessed to ensure you meet the required standard to commence full duties within the control room.

On commencement of full Control room duties, the salary moves to Development Rate at £25,614 per annum and enrolled onto an externally verified development programme., On completion the salary moves to Competent Rate at £32,776 per annum. This programme will take a minimum of 2 years from the start of your employment.

If the appointed employee is already or has been, deemed a competent Firefighter Control, they will start on the competent rate.

**Join our Control Operator Recruitment Engagement Sessions**

Want to know more about the role of Control Operator from the individuals who do the job?

We will be holding an onsite familiarisation event, where you will be able to get a feel for our Control Room and what our Operators do on a day-to-day basis. This will be held on the 21st of June between 12:30 and 13:30.

If you are unable to attend the event onsite, we will also be holding an online Q&A session, on the 19th of June between 12:30 and 13:30

Register your place using the following links:
Onsite Event 21st of June

Microsoft Teams Q&A 19th of June

You will be introduced to members of th

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