Health and Wellbeing Coach

5 months ago

Exeter, United Kingdom Exeter City Primary Care Network Full time

**KEY RESPONSIBILITIES**: Provide one-to-one and group health coaching support for people with one or more long-term conditions, based on what is important to them, with the aim of: improving peoples knowledge, skills, confidence in managing their condition/s, empowering people to manage their own health and improve their health outcomes and support them in making changes in their health related behaviour Manage and prioritise a caseload, in accordance with the needs, priorities and support required by individuals in the caseload. It is vital that you have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when what the person needs is beyond the scope of the health and wellbeing coach role e.g. when there is a mental health need requiring the patient to be referred to an appropriately qualified practitioner. Work as part of a mental health focused multidisciplinary multi-agency team to promote health coaching and to be ambassadors for Personalised Care and Supported Self Management, modelling the coaching approach in their work.

Ensure that GPs, practice nurses, practice pharmacists and other members of the primary care team understand the Health and Wellbeing Coach role, how to refer to them, and which patients may particularly benefit from health coaching. Support local health, social care and voluntary sector professionals to make appropriate referrals to the service. Promote and raise awareness of the health coaching service particularly to groups and communities that experience barriers to access. Attend and contribute to team, practice, and PCN meetings and events as required by the service.

Work flexibly, adapting to the needs of the service and patient group while maintaining the integrity of the role. Participate in regular health coaching supervision and continual learning. This may include, but is not limited to, any or all the following: Regular contact with service supervisor o Refresher training sessions o Buddying with peers and Peer support sessions 1:1 support from a practitioner with more health coaching experience Action Learning Sets e-learning to revisit or deepen training On-going improvements to systems and processes Contribute to and take part in health coaching train-the-trainer workshops in order to spread health coaching skills to support a mindset shift among staff in how they have conversations, integrating a health coaching approach into how they work with people and each other, and to strengthen a shift towards enabling a compassionate and coaching culture in their organisation. In collaboration with the care co-ordinating team collect patient experience information that measures the impact of health coaching as an intervention that supports embedding personalised care into local health systems e.g.

collect data entry relating to the health coaching activity in GP, Local Authority, and hospital clinical systems or other systems, as required.

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