Tenancy Manager
3 days ago
**About the company**
With over 160 years of property experience this well establised company prides itself on great service and a fabulous working enviroment, this is accompanied with a 'people’ orientated ethos. With tailored training and support, generous commission structuresand fun achievable targets, this company offers a unique chance to work as a Tenancy Manager with some of the leading names in the Estate Agency sector.
**Job Description of the Tenancy Manager**:
As Tenancy Manager you will need to provide exceptional customer service surrounding both tenants and landlords whilst overseeing a large number of non-managed tenancies (500-600 properties). You will ensure a seamless transition throughout all aspects ofa Let-only tenancy. This includes pre-tenancy, on-going maintenance of lease/compliance and end of tenancy. You will also need to be excellent at complaint or dispute handling.
**Key Responsibilities of the Tenancy Manager**:
- New deal checking to ensure all online paperwork is accurate and complete.
- Providing advice to tenants and landlords throughout all processes and procedures.
- Provide contractual support and assistance to Lettings Managers.
- Manage termination of tenancies in portfolios including notices, confirmation of any liabilities and liaise with relevant lettings team for remarking the property.
- Oversee the release of tenant deposits and inventory reports.
- Refer deposit disputes to Tenant Deposit Scheme (TDS)
As the Tenancy Manager your goal is to show a high level of customer service skills and communication, with attention to detail and a patient and conscientious attitude. You must be able to work to tight deadlines with clear prioritisation.
**Other skills and attributes of the Tenancy Manager**:
- Fully IT literate
- Ability to respond positively to challenges.
- Self-motivated and energetic
**Exciting opportunity to earn a £22,000 basic wage with regular pay reviews, bonus’s, promotions and progression available.
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