Call Centre Advisor

2 days ago

Nottingham, United Kingdom Office Angels Full time

We are recruiting for Call Centre Advisor to work in Nottingham being part of an existing team reporting into a Team leader working Monday to Friday, 37.5 hours a week - no evenings or weekends

Our client is looking to expand our Customer Care Team due to continued success & growth and have created an exciting opportunity for an experienced Relationship Manager, ensuring an excellent standard of service is provided and maintained to their customers.

The company is growing at a rapid pace so it's an exciting opportunity to join an organisation which can offer a long-term future career. Passionate and motivated people are the power behind our growth so we're looking to expand our team and you could bepart of our success story.

As the Call Centre Advisor your duties are listed below

Here's a taste of what you'll be doing:

- Resolving specific customer accounts within agreed service level agreements
- Builds strong relationship with other teams across the business.
- To develop and maintain a good understanding of the systems and processes available to ensure customer queries are recorded/ noted up accordingly.
- To monitor, action and escalate any issue as appropriate in order to ensure all queries raised & third parties are kept informed and updated with progress.
- To create accurate records containing all relevant information to enable requests to be resolved to the timelines and standards required.
- Act as the main point of contact for a portfolio of customer accounts ensuring a great customer experience is delivered customers
- Provide solutions to the broad range of written and verbal enquiries raised by customers. Seek to deliver a successful first contact resolution wherever possible
- Liaise with non-customer facing teams to handle complex customer enquiries and resolve the query with the customer
- Proactively recognise opportunities to take customer payments
- Proactively recognise opportunities to renew/ cross sell available products
- Manage the renewal and retention of customer accounts
- Management of product switches for customers wanting to move to fix term contract and maintenance of correct prices in the system
- Ensure that all customer enquiries are managed, resolved and closed within agreed timescales
- Manage customer onboarding
- production and issue of welcome packs.
- Managing any customer complaints/ dissatisfaction
- Processing of customer changes of tenancy
- Support the collection and maintenance of customer data to enable efficient servicing of customers
- Management of contract terminations

Once successful as the Call Centre Advisor

22 days annual leave (increasing to 24 days after 1 years' service)+ bank holidays
- Training and development opportunities
- Employee perks and support
- Recognition and reward

Competitive health benefits
- Plus, many more

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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