Hotel Receptionist

3 weeks ago


NewcastleunderLyme, United Kingdom Borough Arms Hotel Full time

**Job description**

Shift Patterns: 4/5 days per week - Comprising mainly of early shifts and some lates. Must be flexible to cover alternate weekends on rota (early shift is 8.00am until 3pm and late shift is 3.00pm until 10.00-10.30pm). Half an hour unpaid break allowed and free meal provided on duty.

Approx. 30-35 hours per week Some flexibility in completing more hours when covering holidays/sickness is required.

*Ensuring all guests are welcomed upon arrival, taking charge of check-in and check-out procedures and creating a welcoming, relaxing first and lasting impression.

*Dealing with any guest queries or complaints during their stay, seeking advice or assistance from the Duty Manager where required.

*Responding to reservation queries smoothly and efficiently, building a rapport with guests from the first point of contact.

*Building a strong rapport with guests quickly and using sales skills to push revenue.

*Responsibility for the Front Office float and recording all necessary transactions, meeting compliance and legal expectations.

*Preparing all bills and accounts for departing guests and continuing to maintain an excellent customer service experience for each guest.

**Experience required:

- **

*Previous hotel experience in a similar role preferred.

*Working knowledge of computerised booking system and third party booking agents preferred.

**Other skills required are:

- **

*Enthusiastic and self-motivated.

*Excellent communication skills.

*Friendly and welcoming.

*Eager to learn.

*Organised and well presented.

*Good team worker.

*Ability to work independently and manage own priorities.

*Flexible to cover extra shifts as and when required.

This role is for maternity cover and training will commence from early to

mid April, 2024.

**Job Types**: Full-time, Temporary contract
Contract length: 10 months

**Salary**: From £11.44 per hour

Expected hours: 35 per week

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Referral programme

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Work Location: In person

Application deadline: 10/03/2024
Expected start date: 02/04/2024


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