Part-time Hotel Receptionist

2 weeks ago


NewcastleunderLyme, United Kingdom Borough Arms Hotel Full time

Shift Patterns: Covering 2 shifts from any 7 days (Early: 8.00am to 3.00pm. Late: 3.00pm to 10.30pm approx.).

13.5 hours (approx.)

*Ensuring all guests are welcomed upon arrival, taking charge of check-in and check-out procedures and creating a welcoming, relaxing first and lasting impression.

*Dealing with any guest queries or complaints during their stay, seeking advice or assistance from the Duty Manager where required.

*Responding to reservation queries smoothly and efficiently, building a rapport with guests from the first point of contact.

*Building a strong rapport with guests quickly and using sales skills to push revenue.

*Responsibility for the Front Office float and recording all necessary transactions, meeting compliance and legal expectations.

*Preparing all bills and accounts for departing guests and continuing to maintain an excellent customer service experience for each guest.

**Experience required:

- **

*Previous hotel experience in a similar role.

*Working knowledge of computerised booking system and third party booking agents preferred.

**Other skills required are:

- **

*Enthusiastic and self-motivated.

*Excellent communication skills.

*Friendly and welcoming.

*Eager to learn.

*Organised and well presented.

*Good team worker.

*Ability to work independently and manage own priorities.

*Flexible to cover extra shifts as and when required.

**Job Type**: Permanent

**Salary**: From £9.50 per hour

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Overtime
- Weekend availability

Work Location: In person


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