Telecoms Customer Support

5 months ago

Reading, United Kingdom Nemo Resourcing Full time

**Customer Support - Telecoms**

This is a really interesting Customer Support / Sales Support role, working in a small, busy and friendly team in the Telecoms industry. This is a regular customer of ours and a fantastic place to work.

**The opportunity**

The team is growing and we're looking for someone with excellent customer service skills gained in the Telecoms or IT industry. Day to day, the team provides first-line fault-finding and support (escalating to techies where necessary), answers and follows up incoming sales queries (no cold-calling) and looks after existing customer relationships.

The team works very collaboratively in sharing tasks and there's room to specialise in the longer team if, for instance, you're particularly adept at fault-finding, account management, sales etc.

This will be a hybrid role after your onboarding period, so you'll be able to work up to three days per week from home if preferred.

**Key duties**
- First-line customer support, analysing and diagnosing faults
- Working with internal technical teams and/ or external network partners to resolve issues
- Answering and following up incoming sales enquiries from new and existing B2B customers
- Account Management of existing customer relationships
- Some out-of hours remote customer support on a rota basis

**Requirements**:

- Excellent customer service and communication skills, written and verbal
- Experience of providing customer support in a technically-led environment: preferably Telecoms but IT also considered
- Experience of working in a busy, collaborative team
- Top notch organisation, time management and admin skills
- Ability to prioritise tasks and manage own workload
- Strong eye for detail and sense of pride in providing excellent customer service
- Good proficiency in MS Office (Word, Excel, Outlook)

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