Customer Service Advisor Fluent in German
4 days ago
The Client
Acorn is recruiting German speaking Customer Services Advisor on behalf of our client, a market leader within their field.
The Role:
- Accurately respond to customer enquiries within expected timescales.
- Provide appropriate accurate technical customer support.
- Facilitate and coordinate the return and replacement process.
- Liaise with customers to initiate or renew service contracts.
- Liaise with service providers to provide timely and value-added logistics service.
- Provide accurate first response failure mode data to the Repair team.
- Provide support for Finance team with credit management.
- Provide support for direct sales where required or appropriate.
- Preparation of quotes and entry of orders into business system.
- Preparation and provision of export documentation.
- Utilise business systems to report, record, and support all processes where applicable.
- Utilise periodic customer surveys to measure operational excellence.
- Fluent in spoken English, plus German, or proficient in another service-related specialism.
- Good written ability across all qualifying languages.
- Microsoft Office literate.
- Familiarity with SAP or similar business system.
**Benefits**:
- Paying a basic salary of £23,500 per annum
- Monday to Friday working hours (rota - week 1 - 8 am - 4 pm, week 2 9 am - 5 pm)
- Free parking on site
- 25 days annual leave plus bank holidays
- Pension plan
Acorn Recruitment acts as an employment agency for permanent recruitment.
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