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Reception Supervisor

3 months ago

StratforduponAvon, United Kingdom Stratford Manor Hotel Full time

**Job Ref**:QHC13327

**Branch**:Stratford Manor Hotel

**Location**:Stratford Manor Hotel

**Salary/Benefits**:Hourly Rate up to £13.50

**Contract type**:Permanent

**Hours**:Full Time

**Shift pattern**:Combination of early and late shifts working 5 days out of 7, with days off changing weekly

**Hours per week**:40

**Posted date**:01/05/2024

**Closing date**:03/06/2024

**_
Do you pride yourself on providing outstanding customer service?_**

**_ Are you currently seeking a new challenge?_**

The Reception Supervisor will support the Manager with ensuring guests experience a high level of service and will be their first impression of the hotel. You’ll supervise the Guest Experience team working front of house, providing support and direction on how to provide a high-level service ensuring standards, procedures regulations are always followed whilst also taking responsibility for monitoring guest satisfaction throughout their stay.

**What will I do?**
- Point of contact for all hotel guests
- Supervise motivate your team in order to provide high quality service for guests
- Review room allocation and make sure the correct rooms are allocated to the right guest as well as having a full understanding regarding the hotel facilities available
- Knowledge of all rates, packages and special promotions
- Know the local area, to include attractions, directions and supply guests with relevant information
- Ensure all special requests are followed through
- Handle any issues or complaints which may arise
- Presentation and appearance of your team is to company standard
- Deputise for the Front Of House Manager, in their absence

**Is this the role for me?**
- Previous experience in a guest experience capacity or front of house within a hotel environment
- Relevant qualifications - front of house, hospitality or business management
- Able to demonstrate your ability experience in providing high quality service
- Previous supervisory / management experience
- Passionate about customer service, presentation cleanliness
- KPI and target driven
- Ability to multi-task

**Why The QHotels Collection?**
- Family and Friends discounts in hotels across The QHotels Collection
- Free onsite parking
- Various Employee celebratory days throughout the year
- Support with training professional qualifications, including course fees
- Carve out your own career path with The QHotels Collection as there will be progression career development opportunities across our hotel portfolio
- Internal talent exchange network
- Access to an Employee Assistance Programme, 24/7, 365 days a year

**The Armed Forces Covenant** is a voluntary statement of mutual support between a civilian community and its local Armed Forces Community. It is intended to complement the Armed Forces Covenant, which outlines the moral obligation between the Nation, the Government and the Armed Forces. The QHotels Collection proudly support the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.