Senior User Researcher

2 weeks ago

Bristol, United Kingdom Cabinet Office Full time

**Details**:
**Reference number**:

- 348407**Salary**:

- £53,400 - £59,700- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Grade 7**Contract type**:

- Permanent**Business area**:

- Cabinet Office Digital**Type of role**:

- Digital**Working pattern**:

- Flexible working, Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Bristol, ManchesterAbout the job

**Job summary**:
Cabinet Office Digital is undergoing a significant transformation. We aspire to make UK Government digital services the best in the world, meeting or exceeding the benchmark set globally by the best public or private sector standards.

We are creating a digital culture where user needs are at the heart of everything we build. Through data democratisation, automation, governance and consolidation we will create a better Cabinet Office. As the digital arm of the department, we advise and assure our colleagues from other Business Units and Arm’s-Length Bodies in developing their own Government Digital and Data capabilities, as well as taking on delivery responsibilities ourselves.

We are structured across multiple functions, including Enterprise Services (where we deliver physical and infrastructure IT, including laptops, phones, software and networking kit).

This is an exciting opportunity to join CO Digital, to lead on stakeholder engagement and business improvements and otherwise support the Cabinet Office in delivering on the country’s priorities at the heart of the UK Government. This is an exciting opportunity to impact how the Cabinet Office uses its IT. You will be working closely with a multi-disciplinary Agile team to plan, design and carry out research activities with a broad range of users to help the team get a deep understanding of the people who use our services. You will enable the team to design and build better services at pace, reducing cost and risk and balancing user needs alongside business objectives.

**Job description**:
As a Senior User Researcher, you will independently lead on a wide range of user research activities within a multi-disciplinary delivery team. You will advocate for user research across a range of stakeholders and build the team’s user research capabilities into an effective, long-term service.

We have one post available in either Manchester or Bristol to join our Enterprise Services function and deliver physical and infrastructure IT, including laptops, phones and networking kit. This is a complex area: we are stabilising our IT platform as well as improving it.

There may be regular travel to our London offices in Westminster as part of this post.

**Responsibilities**

The responsibilities of this post include the following
- Use a wide range of user research methods, help teams to adopt them to better understand changing user behaviour
- Plan research for services with challenging user needs and complex user journeys while advocating for best practice
- Understand and advise on a range of methods to analyse research data and synthesise findings, and engage sceptical colleagues in your analysis and synthesis
- Help teams understand the diversity of users of our services, include those users in appropriate research activities and advocate inclusive practices for the team to ultimately deliver accessible services for all users
- Understand the social and technological context of your research and demonstrate knowledge of our operational technology
- Align user research activities to inform strategic decision-making
- Help inexperienced teams adopt user-centred practices and embed them into their Agile workflow

**Person specification**:
**Essential criteria**:

- Experience coaching and leading a team in user research, setting research priorities and working across multiple engagements at any given time
- Experience delivering inclusive research, and working variously at scale with thousands of users or with smaller groups of VIPs or users with complex needs
- Experience generating actionable insights and then presenting them in an engaging and clear way
- Experience working with constraints, ambiguity and challenging stakeholders
- Experience leading on user research for IT services, preferably including infrastructure and hardware

**Additional information**:
A minimum 60% of your working time should be spent at your principal workplace. Although requirements to attend other locations for official business will also count towards this level of attendance.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Changing and Improving
- Leadership
- Communicating and Influencing
- Working Together
- Managing a Quality Service

**Technical skills**:
We'll assess you against these technical skills during the selection process:

- User research

**Benefits**:

- Alongside your salary of £53,400, Cabinet Office contributes £14,418 toward

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