User Experience Lead

4 weeks ago

Bristol, United Kingdom NHS Bristol, North Somerset and South Gloucestershire Integrated Care Board Full time

Job summary

Job opportunities in Digital Health service transformation

Are you excited by opportunities to use digital, data and technology to transform health services?

NHS Bristol, North Somerset and South Gloucestershire Integrated Care Board has created a new senior management post within our integrated transformation and digital team.

This team brings together our transformation and digital design capabilities because we believe that:

Transformation is essential for achieving our aims for improving health Innovations in digital, data and technology are creating new opportunities for transformation Human-Centred Design is critical to the success of transformational change projects

We are inviting applications from candidates that are enthusiastic about the opportunities and have skills in Human-Centred design or technical architecture.

Main duties of the job

Improvements in design processes are critical to creating modern human centred health and care services. The User Experience Lead will be part of an integrated transformation and digital team, working alongside design, change and technical and data experts to create effective digital infrastructure and services.

The User Experience Lead (UX Lead) will be responsible for overseeing and guiding the development of Human-Centred Design practices in the development of digital solutions, and applying this in service transformation projects.

About us

We are committed to creating an inclusive organisation that promotes and values diversity. We know from experience that different ideas, perspectives and backgrounds create a stronger, more creative workplace that helps us to deliver the best services. We welcome applications which represent the rich diversity of our community; from people of all ages, disabled people, all genders, people from ethnic minority groups, LGBTQ+ people, people with diverse gender identity and expression, people from all religions and beliefs and other diverse characteristics, and we have processes in place to ensure that all applications are treated fairly and consistently at every stage of the recruitment process.

Job description

Job responsibilities

Lead the development and implementation of the BNSSG user experience strategy that will define how we ensure the user is at the heart of the design of all digital and data products as well as central to system wide transformation.

Develop and drive a user experience standard for digital products and transformation programmes, in alignment with system priorities.

Lead for the ICB on User Experience (UX) design and prototyping

Collaborate with cross-functional teams

Continuous improvement and assessing impact

Champion human centred design

Team Collaboration

Person Specification

Knowledge, Training and Expereince

Essential

Educated to masters level or equivalent level of experience working at senior level in relevant area in Human-Computer Interaction, Design, Graphic Design or related field. Extensive knowledge of specialist areas acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to masters level equivalent Proven experience as a Digital User Experience Lead or similar role, with a strong portfolio showcasing previous work in UX design and strategy. Proficiency in design tools such as Adobe Creative Suite, Sketch, Figma, or similar. Deep understanding of human centred design principles and methodologies. Experience with user research techniques, such as conducting interviews, creating personas, and usability testing. Solid understanding of web and mobile technologies, including responsive design and accessibility standards. Excellent communication and collaboration skills, with the ability to present design solutions and influence stakeholders.

Communications Skills

Essential

Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups Negotiate on difficult and controversial issues including performance and change.

Analytical

Essential

Problem solving skills and ability to respond to sudden unexpected demands Ability to analyse complex facts and situations and develop a range of options Takes decisions on difficult and contentious issues where there may be a number of courses of action Strategic thinking - ability to anticipate and resolve problems before they arise

Planning Skills

Essential

Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly

Desirable

Comprehensive experience of project principles techniques and tools such as Prince 2 and Managing Successful Projects

Managment Skills

Essential

Must be able to prioritise own work effectively in line with the needs of the role.

Autonomy, Freedom to Act

Essential

Must be able to use initiative to decide relevant actions and make recommendations to Sponsor/ Manager, with the aim of improving deliverables and compliance to policies. Ability to make decisions autonomously, when required, on difficult issues, working to tight and often changing timescales Experience of identifying and interpreting national policy. Experience of researching best practice (globally, private and public sector), interpreting its relevance and processes/ practices which could be implemented successfully to achieve system reform (advising on policy implementation)

Equality & Diversity

Essential

Needs to have a thorough understanding of and commitment to equality of opportunity and good working relationships both in terms of day-to-day working practices, but also in relation to management systems

Financial and Physical Resources

Essential

Highly numerate with ability to manage and allocate budgets working knowledge of financial processes

Other

Essential

Used to working in a busy environment Adaptability, flexibility and ability to cope with uncertainty and change Willing to engage with and learn from peers, other professionals and colleagues in the desire to provide or support the most appropriate interventions Professional calm and efficient manner Effective organizer, influencer and networker Demonstrates a strong desire to improve performance and make a difference by focusing on goals. Completer/Finisher Passion for user experience, empathy for users, and a desire to create intuitive and impactful digital experiences

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