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Sales Team Leader

4 months ago

Manchester, United Kingdom Oodle Finance Full time

**Sales Team Leader - Motor Finance**

Manchester

Salary - 39.5k p.a. plus yearly bonus

**Our perks**

25 days holiday plus bank holidays, to take time to recharge and do something you love

Hybrid working - you'll be able to split your time between working in the office and at home

Mental health care - 6 free counselling sessions via our EAP (Employee Assistance Programme)

Paid sick leave - enhanced sick pay of up to 20 full days in a rolling 12-month period

Enhanced family leave - we provide enhanced family leave for primary and secondary caregivers

Healthcare plan - free healthcare via Vitality for you and your family. You'll receive money back on health appointments e.g. dental, optical and more

Pension - Oodle will contribute 4% of your salary into your pension pot to help you save for the future

Free breakfast, drinks and fruit in the office - you can help yourself to cereals, toast, fizzy drinks and lots of fruit

Employee discounts - discounts you can access anywhere, anytime for all major shops

1 day volunteer day per year - an opportunity to give back to the community each year

**Oodle - who are we**?

Our mission is to be the UK's simplest way to find and finance a great value used car. We want to put car buyers back in control and make the car buying experience as simple, straightforward, and joyful as possible as car buyers deserve oodles of car buying confidence

We are a team of 460 people located in Manchester, Oxford and London. Over the past 6 years, we've supported 10,000's of customers on their car buying journey and know 2023 is shaping up to be another exciting year

**The Role**

**Sales Team Leader**

The Team Leader is responsible for managing a team of Customer Sales Agents and creating a high performing team who deliver exceptional customer service and ensure we provide our customers with great outcomes. The role will report into our Customer Sales Manager who is looking for a Team Leader who is customer and people focused.

**We are looking for** **someone who has:

- **
- Team Leader or Management experience of a fast paced telesales team
- Telesales experience within the regulated Finance industry, Motor Finance being a huge advantage
- Great customer service skills and can provide the best possible experience
- Managing all aspects of people development/performance management within the team
- Composing, conducting and delivering effective 1-2-1s, Personal Improvement Plans and Personal Development Plans as well as experience in conducting disciplinaries, grievances etc
- A target driven mindset, with a commitment to manage the team to reach their personal and team KPI's
- Knowledge of the car buying sector is an advantage and understanding of the general car buying journey
- Ability to talk clearly, negotiate wisely and the ability to stay cool under pressure
- The confidence to manage suppliers and partners, but also have the confidence to challenge them when they feel they are not treating our business or customers fairly
- Overall we are looking for someone who is aligned with our Oodle Values; Strive for Awesome, Embrace Being Human, Bravely Honest, Everyone's a Builder and Think Customer

We are open to customers 9am to 7pm Monday - Friday and weekends till 6pm so teams need to be prepared to cover those hours (not all in one go, however, we do value work life balance).

This role works shifts and may look like this; a week of 9am-5.30pm shifts, then a week of 10am-6.30pm and then 10.30am-7pm, with one weekend in 4 working 10am-6pm Saturday. (time off in lieu for weekend work). When you are all trained up we offer hybrid working 3 in the office and 2 at home. Our office is situated at City Tower, Piccadilly Gardens, Manchester.

**Hiring Process**

Initial screening (30-45 mins)

Capability and values interview (1 hour)

**Our Values**

Our values are our personal brand and lay the foundation of what we care about the most. They provide us with guidance, so we can work towards the same goals. They are our DNA and are kept at the forefront of our Oodler's mind when making business decisions.

Embrace being human - empathy and diversity make us stronger

Strive for awesome - it's awesome when we do better every day

Everyone's a builder - we're in this together and we win as a team

Bravely honest - we're honest with ourselves and everyone else

Think customer - they're at the heart of everything we do

To find out more about our culture and what happens at Oodle check out our LinkedIn and Instagram.