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Technical Control Administrator

1 month ago

Trowbridge, United Kingdom Novuna Full time

Are you passionate about providing outstanding customer service? Do you come with excellent timekeeping skills? Are you an organised individual?

If your answer is 'yes' to all of these, keep reading.

Want to know a little about us?

At Novuna Vehicle Solutions, we're passionate about building a better tomorrow. Which is why we're lighting the way in the electric vehicle revolution. From family cars to HGVs, we're helping customers of all kinds on their journey to carbon-free mobility.

We're proud to be a **Top 50 Inclusive employer. **We're a signatory of the **Women in Finance** and the **Race at Work Charter** and we're **Disability Confident Committed**.

What does the role involve?

This is a 9-month, Fixed Term Contract.

As a Technical Control Administrator, you will process supplier manual authorisation requests and estimates, clearly detailing components and repair costs for the vehicles. You will use your negotiation skills to drive down these costs and ensure the vehicles are back on the road safely. To ensure that you are set up to be successful, full training will be provided with the expectation of attending the Trowbridge office up to 5 days a week. Once training is complete you will have the option to adopt the hybrid working model. Working hours are from Monday-Friday, 8:30-17:00.

**Some of your key duties will include**:

- Ensuring customers are updated with the progress of their repairs in a polite and concise manner
- Authorising all expenditure on the fleet up to authorised level
- Supporting customers with negotiations regarding supplier invoices

What are we looking for?

You're a tenacious problem-solver with the ability to think on your feet. You have a real sense of drive to get things done promptly and efficiently and have a can-do approach to assure the customer is always being taken care of. You are able to closely follow defined processes but also possess the ability to think outside the box and challenge as and when required.

Also, we're looking for the following:

- Proficiency with Microsoft Excel (nice to have)
- Excellent written and verbal communication skills
- Ability to work on your own initiative
- Team Player

What can we offer you?

At Novuna we take our people promise seriously. If you join us, you'll have a **chance to make a difference, opportunities to learn, and time to shine**.

In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:

- Flexible hybrid working
- 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
- Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

What's the next step?

We're **Disability Confident Committed**, so if you're a person with a disability, if you're neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we'll be happy to make reasonable adjustments to our processes for you.

**#LI-Hybrid

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