Workflow/administrator
2 weeks ago
**Workplace/Admin**
**Stoke on Trent**
Competitive salary with excellent benefits - please contact the recruitment team for this information. Although we don’t advertise our salaries, you won’t be disappointed
The core role of the workflow management team is to effectively plan and support the work of mobile engineers and external service providers while they deliver service to Virgin Media, to manage issues and problems as they arise as part of any escalations.
The Workflow Dispatcher will manage a region of engineers to ensure they deliver an effective service to our clients within the contractual requirements and exceeding client expectations.
**Key Responsibilities**_**_
- Raising purchase orders to contractors
- Raising purchase orders for required parts/materials/hire equipment
- Chase parts availability and ensure delivery to site
- Regular communication with engineers, subcontractors and client
- Regular system updates to reflect job status at every stage
- Reschedule jobs where required
- Arrange appointments with client where required
- Deal with any queries/escalations and respond accordingly
- Jeopardy management
- Use available reporting to manage open jobs and own workload
**Professional and personal competencies/qualifications**_**_
- Educated to GCSE standard with at least 5 Grade C passes or above OR an NVQ qualification in Business Administration, Customer Service, ICT or equivalent
- Previous experience in a customer service, contact centre or administrative role. Call handling experience
- Proficient in Microsoft Office programmes
- Excellent communication skills
- Evidence of working within a team, supporting and working with others to reach organisational goals
- Organised with good planning ability, to organise / schedule events and activities
- Capability to understand and analyse statistical data
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
**If you have any further queries regarding this role, please contact the Resourcing Team on 0330 311 2739**
**Job Types**: Full-time, Permanent
Schedule:
- Day shift
- Monday to Friday
Work Location: One location
Reference ID: 106695
-
Medical Workflow Administrator
1 month ago
Burton-On-Trent, United Kingdom Wetmore Road Surgery Full timeWorkflow Duties will include but are not limited to the following: To read, scan, code and action all documentation coming into the Practice in relation to patients in line with the set protocol for document management. Computer data entry, processing and recording information in accordance with Practice procedures. Process incoming hospital letters and...
-
Contract Support Administrator
4 weeks ago
Stoke-on-Trent, United Kingdom Integral UK Ltd Full timeContract Support Administrator Hours - 08:00 to 16:30 with 1 hr lunch - Office based, ST1 4NJ with parking Profile Summary An understanding of facilities administration functions with an ability to take instructions and act on their own initiative. Must have effective communication skills, good telephone manner, general understanding of databases,...
-
Senior Facilities Administrator
4 weeks ago
Stoke-on-Trent, United Kingdom Integral UK Ltd Full timeSenior Facilities Co-ordinator Hours - 08:00 to 16:30 with 1 hr lunch - Office based, ST1 4NJ with parking Profile Summary An understanding of facilities administration functions with an ability to take instructions and act on their own initiative. Must have effective communication skills, good telephone manner, general understanding of databases,...
-
Financial Administrator
4 weeks ago
Stoke-on-Trent, United Kingdom Blink Recruitment UK Limited Full time**NEW OPPORTUNITY** **Blink are currently looking for an experienced Credit Controller to join our prestidge client in the ST4 area.** Our client is one of the area's leading manufacturer. They pride themselves on their high quality, high performance products but also their approach to their clients. They are currently looking for an experienced credit...
-
Contract Support Administrator
1 month ago
Stoke-on-Trent, Staffordshire, United Kingdom Integral UK LTD Full timeContract Support Administrator Hours - 08:00 to 16:30 with 1 hr lunch - Office based, ST1 4NJ with parking Profile Summary An understanding of facilities administration functions with an ability to take instructions and act on their own initiative. Must have effective communication skills, good telephone manner, general understanding of databases, word...
-
Excel Data Coordinator
1 month ago
Stoke-on-Trent, United Kingdom ISS Facility Services Full time**Data Coordinator (Load Team)** **Stoke-On-Trent** Competitive salary with excellent benefits - please contact the recruitment team for this information although we don’t advertise our salaries, you won’t be disappointed! The Data Coordinator (Load Team) will work with the ET&L Specialist and Data Coordinator (Load Team) to deliver the Country /...
-
Excel Data Coordinator
4 weeks ago
Stoke-on-Trent, United Kingdom ISS Facility Services Full time**Excel Data Coordinator** **Stoke-On-Trent** Competitive salary with excellent benefits - please contact the recruitment team for this information although we don’t advertise our salaries, you won’t be disappointed! The Data Coordinator will work with the ET&L Specialist to deliver the Country / Regional Asset Data Management Policy. Working closely...
-
Excel Data Coordinator
4 weeks ago
Stoke-on-Trent, United Kingdom ISS Facility Services Full time**Excel Data Coordinator** **Stoke-On-Trent** Competitive salary with excellent benefits - please contact the recruitment team for this information although we don’t advertise our salaries, you won’t be disappointed! The Data Coordinator will work with the ET&L Specialist to deliver the Country / Regional Asset Data Management Policy. Working closely...
-
Private Client Support Administrator
1 month ago
Henley on Thames, United Kingdom Courtiers Full timeWe are looking for a suitably experienced and qualified individual to join the Personal Wealth Management Team based in our Henley office. **Main Purpose of the Role**: - To provide back-office administration for the Head of Private Clients - To attend Client meetings with the Head of Private Clients to take notes and provide administrative...
-
Administrative Lead
4 weeks ago
Walton-on-Thames, United Kingdom Pfizer Full timeWhy Patients Need You A career with us is about discovering breakthroughs that change patients’ lives. A high performing administrative team is essential to bringing those therapies to people all over the world and making a positive difference. We need dedicated colleagues like you who are efficient, find solutions and collaborate with others to achieve...
-
Private Client Personal Assistant/administrator
3 weeks ago
Henley on Thames, United Kingdom Courtiers Full timeWe are looking for a suitably experienced and qualified individual to join the Personal Wealth Management Team based in our Henley office. **Main Purpose of the Role**: - To provide back-office administration for a Chartered Financial Planner - To attend Client meetings with the Chartered Financial Planner to take notes and provide administrative...
-
Business Support Administrator
1 month ago
Burton-on-Trent, Staffordshire, United Kingdom Major Talent Full timeBusiness Applications Support and Training Administrator Proven track record in providing technical support and training to end-users of ERP systems or similar business applications? Strong understanding of business processes in the food industry, including inventory management, production planning, and supply chain operations? Do you want to be part of a...
-
Administrative Assistant
3 weeks ago
Southend-on-Sea, United Kingdom Career Moves Full timeAdministrative Assistant Location: London Length: 8 Months Rate: £192.80 p/d PAYE Hours: 9am – 6pm This client is a global software company that specialises in providing cloud-based solutions for workflow automation and digital transformation.?? Duties: We have a great opportunity for an experienced, highly-organized, detail-oriented...
-
Ifa Support Supervisor
1 month ago
Stoke Heath, United Kingdom Ortus PSR Full timeAre you currently supervising and coaching members of your team and are looking for an official role as a Team Manager? A national IFA with its head office in Bromsgrove is looking to hire an IFA Support Supervisor to line mange to team of IFA Administrators. **£28,000 - £35,000** **Key Responsibilities as our IFA Support Supervisor will...
-
Medical Secretary
7 days ago
Bradley Stoke, United Kingdom Reed Business Support Full timeWorking for a Doctors practice near Bradley Stoke. We are looking for someone to work 16 hours per week, 2 days Wednesday & Friday ideally. Pay is £10.70p.h. Ideally you will have previous medical secretary experience or strong secretarial / admin experience to transfer over into the role. 1. Type letters, reports and other documents as required by the...
-
Administrative Specialist/business Support 3
1 week ago
Walton-on-Thames, United Kingdom Pfizer Full timeWhy Patients Need You A career with us is about discovering breakthroughs that change patients’ lives. A high performing administrative team is essential to bringing those therapies to people all over the world and making a positive difference. We need dedicated colleagues like you who are efficient, find solutions and collaborate with others to achieve...
-
Digital Care Coordinator
4 weeks ago
Leigh-on-Sea, United Kingdom SS9 PCN Full timeWe are seeking an experienced administrator to join our NHS Primary Care Network. This role will work alongside a newly developed digital transformation team and be responsible for providing comprehensive administrative support to SS9 PCN. The post holder will focus on administration, project support, reporting, utilising SystmOne software, and conducting...
-
Senior Document Controller
4 weeks ago
Stoke Gifford, United Kingdom Real Time Recruitment Solutions Full timeJob Type - Contract **Position - Senior Document Controller** **Type - Contract** **Rate - Circa £30.00 per hour Umbrella Co OR PAYE equivalent (DOE)** **Duration - 12 Months +** **Hours - Typically 38 hours per week** **Determination - Inside IR35** **Security - UK BPSS / SC Security Clearance to be in place** **Location - Stoke Gifford, Bristol, UK /...
-
Human Resources Officer
1 month ago
Stoke Gifford, United Kingdom Forestry Commission Full time**Details**: **Reference number**: - 306836**Salary**: - £26,534- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Officer- Pay Band 6a**Contract type**: - Permanent**Business area**: - FC - Forestry England**Type of role**: - Human Resources**Working pattern**: - Flexible working, Full-time, Job...
-
Primary Care Network Business Manager
1 week ago
Clacton-on-Sea, United Kingdom East Lynne Medical Centre Full timeJob summary We are a friendly group of professionals seeking an experienced individual in Primary care to manage and support the current management and leadership structure of our Primary Care Network (PCN). Clacton PCN is made up of 6 individual general practices across Tendring. With a diverse total patient population of around 45,000. The...