Head of Insight

3 weeks ago


Wolverhampton, United Kingdom Bromford Full time

Here at Bromford our purpose is to invest in homes and relationships so people can thrive. We believe it is our customer’s basic right to have a home that is safe, secure, and warm. We will not compromise on ensuring our homes are all of this and more. We want to provide homes that customers are proud to live in, that work for them and their family and are the springboard they need to achieve their aspirations - not a barrier. We currently own 45,000 homes, housing over 100,000 customers across Central and Southwest England.

As our Head of Insight, you’ll guide the business in making informed decisions based on comprehensive data analysis and a deep understanding of our customers' experiences living in a Bromford home. You will help shape our services and allocate resources to create an environment where both customers and colleagues can thrive. Your responsibilities include leading the analysis of our customers and places, uncovering insights to tailor our services to their preferences and ambitions. You will take ownership of the Thrive Index, harnessing it to gain valuable insights into our communities and identify growth opportunities.

You will lead program delivery, collecting and analysing customer and colleague feedback to provide comprehensive insights. This will contribute to setting realistic yet ambitious targets and improving our services. As an advocate for data-driven decision making, your will implement mandated Tenant Satisfaction Measures, ensuring compliance and driving service improvements. Your actionable insights will empower leaders and inform decision making, while your understanding of customer demand will help shape resource allocation and exceptional service delivery.

**This role is permanent and full time. It’s a roaming role with an expectation to work from any of our main offices in Wolverhampton, Tewskesbury, Stowe Road or Chipping Sodbury three days a week. A basic DBS check is required.**

We are looking for someone who has:

- Demonstrable expertise in leading data-driven decision-making.
- Proven ability to analyse and present data for influencing decision makers.
- Experience in leading and developing high-performing teams.
- Degree level education or equivalent skills and experience


  • Group Head of Cio

    4 weeks ago


    Wolverhampton, United Kingdom Intec Select Full time

    Group Head of CIO Opportunity: The Group Head of the CIO Office (OCIO) is responsible for administration, reporting and insight generation, recruitment standards and ensuring and delivering a set of pre-defined services required for the day-to-day operational heartbeat of the Group IT Function. Core responsibilities: - Manage a small Team who design and...


  • Wolverhampton, United Kingdom University of Wolverhampton Full time

    The Head of Catering and Retail Services will be responsible for the delivery of an innovative, modern, quality provision that meets the needs of our students, staff, and visitors to the University. The Head of Catering and Retail Services will be responsible for the delivery of an innovative, modern, quality provision that meets the needs of our students,...

  • Eyfs Leader

    4 weeks ago


    Wolverhampton, United Kingdom St Jude’s C of E Academy Full time

    Paget Road Wolverhampton WV6 0DT Tel: 01902 558848 Executive Head Teacher: Mrs Denise Dalton Head of School: Mr James Williamson **Post Title: EYFS Leader** An EYFS leader is required for our setting. **Closing Date: Wednesday 6th March 2024** - We expect:_ - _a track record of effective teaching, learning and assessment_ - _bring fresh insight and...

  • Head of Finance

    7 days ago


    Wolverhampton, United Kingdom Eurofins UK NSC Full time

    **Company Description** Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work...


  • Wolverhampton, United Kingdom Intelisense IT Full time

    **About Us**: Intelisense IT is a distinguished Microsoft Business Solutions Partner specializing in the Dynamics 365 Finance and Operations (D365 F&O) and Customer Engagement (D365 CE) space. Our commitment to excellence has earned us a reputation for delivering innovative, tailored solutions to our clients. As we continue to expand, we are seeking an...


  • Wolverhampton, United Kingdom Ministry of Justice Full time

    **Head of Business Assurance, Non-Operational - 76943** **£44,332 - £53,201** **Wolverhampton**: **Overview of the job** This is a functional management job in an establishment. **Summary** The job holder has full accountability for leading the delivery of an efficient and effective Corporate Service Function. The scope of this role is to provide...


  • Wolverhampton, United Kingdom University of Wolverhampton Full time

    This is an exciting opportunity to join our newly formed UK Student Recruitment, Access and Partnerships Directorate in a senior role. This is an exciting opportunity to join our newly formed UK Student Recruitment, Access and Partnerships Directorate in a senior role. You will be responsible for the UK Recruitment, Conversion, CRM & Enquires and Gateway...


  • Wolverhampton, United Kingdom University of Wolverhampton Full time

    An exciting opportunity has arisen for an experienced Asset Manager, to join our Estates & Facilities Directorate at the University of Wolverhampton. An exciting opportunity has arisen for an experienced Asset Manager, to join our Estates & Facilities Directorate at the University of Wolverhampton. The role is responsible for managing the estate property...


  • Wolverhampton, Wolverhampton, United Kingdom University of Wolverhampton Full time

    We are seeking to appoint a Senior Deputy Management Accountant who will be instrumental in the provision of management accounts, forecasting, budgeting, financial analysis, and a range of other information required for both individual budget holders, including the Faculty Dean, Heads of Schools, and central University requirements.It is expected that you...


  • Wolverhampton, United Kingdom University of Wolverhampton Full time

    We are seeking to appoint a Senior Deputy Management Accountant who will be instrumental in the provision of management accounts, forecasting, budgeting, financial analysis, and a range of other information required for both individual budget holders, including the Faculty Dean, Heads of Schools, and central University requirements. It is expected that you...


  • Wolverhampton, United Kingdom Bromford Full time

    **Are you a clear communicator with strong analytical skills? Do you have the ability to persuade and influence those around you? If so we want you at Bromford!** This new position will play a vital role in bringing our purpose to life here at Bromford. You’ll be accountable for a portfolio of around 22,000+ homes, and need to use your extensive...


  • Wolverhampton, Wolverhampton, United Kingdom University of Wolverhampton Full time

    The University of Wolverhampton Business School is seeking to appoint a Senior Lecturer in Digital Marketing with the ability to make a substantial contribution to the delivery and development of the portfolio of modules and courses in the area of Marketing and Digital Marketing. Experience of working as a digital marketing practitioner or digital marketing...


  • Wolverhampton, United Kingdom University of Wolverhampton Full time

    This is an exciting opportunity to join our UK Partnerships Team. This is an exciting opportunity to join our UK Partnerships Team. The Schools and Colleges Partnerships Coordinator will play a key role within our UK Recruitment and Partnerships Department. The department brings together staff from across the institution into a professional access and...

  • Used Car Buyer

    4 weeks ago


    Wolverhampton, United Kingdom Pendragon Full time

    **Used Car Buyer** **Stratstone** **Porsche Centre, Wolverhampton** **£35,000 basic, 40% bonus pension, critical illness, life assurance, family health care, 25 days holiday, plus bank holidays** As Used Car Buyer, you’ll be joining the Porsche team, that reports directly to the Head of Business. You’ll be accountable for the procurement of Used...


  • Wolverhampton, United Kingdom University of Wolverhampton Full time

    We have an exciting opportunity to become part of our newly formed Centre for Apprenticeships and Higher Technical Education (HTE) as Apprenticeship Contracts and Finance Administrator. We have an exciting opportunity to become part of our newly formed Centre for Apprenticeships and Higher Technical Education (HTE) as Apprenticeship Contracts and Finance...


  • Wolverhampton, Wolverhampton, United Kingdom City of Wolverhampton Council Full time

    Assistant Headteacher with SENDCo responsibilitiesBraybrook Centre & Midpoint Centre(September 2024)Assistant Headteacher - Leadership Pay Spine L4-L8It's an exciting time to join the Lawnswood Campus family as we embark on our journey to become 'The Leading Light for Alternative Provision in the UK'. We are seeking an experienced and qualified SENDCo with a...


  • Wolverhampton, United Kingdom GSF Car Parts Full time

    About The Role Play a key business advisory role responsible for financial support forstrategic plans; run future financial projections; budgeting,forecasting, reporting and control of the P&L; cash flow and capital adequacy management; scenario analysis and risk managementsupport; and project reporting and investment appraisal. Main Duties and...


  • Wolverhampton, Wolverhampton, United Kingdom City of Wolverhampton Council Full time

    Assistant Headteacher with SENDCo responsibilitiesOrchard Centre & The Nightingale Home and Hospital Service(September 2024) Assistant Headteacher - Leadership Pay Spine L4-L8It's an exciting time to join the Lawnswood Campus family as we embark on our journey to become 'The Leading Light for Alternative Provision in the UK'. We are seeking an experienced...


  • Wolverhampton, United Kingdom City of Wolverhampton Council Full time

    Assistant Headteacher with SENDCo responsibilitiesBraybrook Centre & Midpoint Centre(September 2024)Assistant Headteacher - Leadership Pay Spine L4-L8It’s an exciting time to join the Lawnswood Campus family as we embark on our journey to become ‘The Leading Light for Alternative Provision in the UK’. We are seeking an experienced and qualified...


  • Wolverhampton, United Kingdom City of Wolverhampton Council Full time

    Assistant Headteacher with SENDCo responsibilitiesOrchard Centre & The Nightingale Home and Hospital Service(September 2024) Assistant Headteacher - Leadership Pay Spine L4-L8It’s an exciting time to join the Lawnswood Campus family as we embark on our journey to become ‘The Leading Light for Alternative Provision in the UK’. We are seeking an...