Helpdesk Coordinator

3 weeks ago


Edinburgh, United Kingdom JCL Maintenance Ltd Full time

At JCL Maintenance we provide reactive maintenance to retail and commercial clients nationwide, we are a relatively new business and due to expansion are looking for a full time, helpdesk coordinator to join our small and growing team. Reporting directly to the helpdesk manager working from our new offices at Fort Kinnaird.

The helpdesk coordinator role includes but is not limited to:
Coordinating engineers’ schedules daily

Liaise with subcontractors daily to chase reports and updates

Input quote details to our CRM system

Deliver excellent customer service to both internal and external stakeholders

Desirable but not essential:
Familiar with UK map and postcodes

As a small business, this role would be best suited to someone who is willing to take on additional tasks as and when they arise.

No agencies please.

Pay: £20,000.00-£24,000.00 per year

**Benefits**:

- Gym membership
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- Administrative: 2 years (preferred)
- Customer service: 2 years (preferred)

Work Location: In person

Reference ID: JCL/HDC



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