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Inbound Customer Service Advisor

3 months ago

Poole, United Kingdom i247 Group Full time

Do you have a passion in delivering fantastic customer service and want to work in an industry you’ve not tried before?

Are you someone that has experience, or an interest in the automotive industry but doesn’t want to be on the tools?

We are looking for highly motivated, full-time agents who are looking for a role where they deliver a best-in-class customer service experience to our expanding client network.

**Who are we?**

We are the UK’s leading outsourced driver support and asset management provider delivering cutting edge mobility solutions for a transforming industry. Based in Holton Heath, Poole, and operational 24/7 365 days a year we offer outsourced, white labelled, fully managed contact solutions to the some of the largest Automotive brands across the UK.

With over 30 years of experience, we pride ourselves on delivery. Testament to this, our services are now utilised by some of the largest FN50 organisations and support in excess of 1 million vehicles across the UK.

**What will I be doing?**

As a customer service agent, you will be responsible for answering inbound calls, providing customer service support that helps keep drivers mobile, keeping vehicles on the road for longer.

You will be working 40 hours per week. 5 days per week that will include 2 x Saturday or Sundays per month. The first three months will be based at our Head Office in Holton Heath, Poole, after that period, there will be an opportunity to adopt a hybrid style of working allowing successful applicants to be able to work from home.

**What are we looking for?**

We are looking for positive team players with a good work ethic, who like to have fun while at work and at home. We’re a team, that likes to work, win, and have fun together.

You can get involved in our internal reward schemes, let your hair down on fun nights out, throw shapes at the Christmas party, or support our designated Charity by raising money and participating in events. Our internal rewards scheme not only recognises team goals, but individuals are also recognised.

If you are looking for a career with progression opportunities, can demonstrate our company values and have a strong work ethic, this is the job for you

**We can offer you**:

- A wonderful working environment in the office
- Strong company values
- Recognition on the importance of a work/life balance
- 28 days holiday (inclusive of bank holidays) and your birthday off after 1 year’s service
- An energetic and highly professional team
- A rewarding day, full of varied caller experiences
- Ability to work from home on a hybrid basis after three months
- Full training on our systems and call-handling techniques
- Personal development and career opportunities
- Free onsite car parking
- Internal reward benefits
- Eye care vouchers
- Pension
- Fun nights out and events
- Death in Service benefit - 4 x annual salary after 1 year’s continuous service

**Salary**: Up to £24,000.00 per year

**Job Types**: Full-time, Permanent

**Salary**: Up to £24,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Free parking
- Work from home

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Poole, BH16 6LS: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Poole, BH16 6LS