Call Centre Agent

7 months ago

Newcastle upon Tyne, United Kingdom Kura Full time

**Customer Service Advisor - Financial**

**Location: Newcastle - Role is office based**

**Hours: Monday - Friday, 8am - 6pm and Saturday, 9am - 5pm. Closed on Bank Holidays.**

**Salary: £11.60 per hour**

37.5 hours per week

**Who we are**

We offer an industry leading salary and benefits package, with an enhanced Maternity and Paternity provision, a well-developed recognition programme, and loyalty awards for tenure.

Our unique approach to coaching and learning has been designed in line with our vision to be Unrivalled in Developing People, and we work with every person in our business to provide opportunities that meet their personal needs and objectives.

We value diversity in our business and unite our people under our shared values:
Vulnerability: We bring our true selves to work.
Curiosity: We ask questions.
Learning We seek feedback.
Courage: We call it out in the moment.
Accountability: We know it's always down to us.

**Role Details**

**This role will involved**
- Handle inbound telephone calls in a friendly, personal and decisive manner.
- Support customers and intermediaries through the Society’s saving products switch(online and phone based).
- Understanding customer needs quickly and efficiently, answering queries.
- Support customers in the opening of new savings accounts through any of the Society’s channels including providing online support.

**Benefits**
- Pay Advance - Up to £600.
- Referral programme - You can earn up to £500 for each referral.
- Enhanced CSP & Maternity/Paternity Scheme
- Bonus Opportunity
- Employee Assistance Programme - a free and confidential personal support service that is available to you 24 hours a day.
- Cycle to work scheme - Save up to 42% off a new Bike.
- Store Discounts - up to 25% off Gym Membership, up to 10 % off the cost of a holiday and much more.
- Free tea and coffee
- Free onsite parking

**Requirements**:

- Experience of working in a customer service environment or good understanding of customer facing services.
- Educated to GCSE standard or equivalent (Inc. Maths & English level 4-9) or equivalent.
- Knowledge of UK Savings / Mortgage business is essential.

**Next steps**
- Answer incoming calls from customers and provide assistance with their inquiries or concerns
- Conduct data entry to accurately record customer information and interactions
- Communicate effectively with customers in a professional and courteous manner
- Analyze customer needs and recommend appropriate products or services
- Utilize phone etiquette to ensure positive customer experiences
- Upsell products or services to maximize sales opportunities

**Experience**:

- Fluent in English and Spanish, both written and verbal
- Bilingual skills are required to effectively communicate with Spanish-speaking customers
- Previous experience in a call center or customer service role is preferred
- Strong data entry skills with attention to detail
- Ability to multitask and handle a high volume of calls

As a Call Center Representative, you will play a crucial role in providing exceptional customer service and support. Your ability to effectively communicate in both English and Spanish will be essential in assisting our diverse customer base. With your strong phone etiquette and analytical skills, you will ensure that each customer receives personalized assistance and recommendations. If you are a motivated individual who enjoys helping others and has a passion for sales, we would love to have you join our team.

Please note that this is not an exhaustive list of responsibilities and qualifications. Additional duties may be assigned as needed.

We offer competitive compensation and benefits packages for our employees.

**Salary**: £11.60 per hour

Expected hours: 37.5 per week

**Benefits**:

- Free parking
- On-site parking

Work Location: In person

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