Order Management Specialist

2 months ago


London, United Kingdom CyberArk Full time

Date: Jun 20, 2023- Location: United Kingdom, London- Job Category: Finance- Department: Corporate Functions (HR, Finance, Legal)About CyberArk:
Position Overview:
This position, as part of the finance department, is responsible for managing the Order-to-cash processing function for accuracy, timeliness, and completeness. Responsible for the full order process management cycle from purchase order to Delivering product licenses, and accurate invoicing of the company’s customers. This function is integral in providing a positive customer experience and supporting the sales organization while ensuring optimal efficiency, revenue, and margin performance post-sales, as well as, assisting various cross-organizational departments ( i.e. Deal Desk, Security services, Legal, etc.)

Essential Job functions and responsibilities:

- Oversees the end-to-end Booking process of customer purchase orders including invoicing and reconciliation of customer invoices-related disputes.
- Collaboration with sales, Deal desk, Security services, legal and other finance departments, as appropriate, to review and approve quote and purchase order documents.
- Reviewing subscriptions and contracts activated by License delivery in SalesForce
- Manage customer data
- Meet departmental goals of timeliness and accuracy to maintain company standards (SOX)
- Ensures all critical information matches between quotes, Purchase orders, Salesforce and NetSuite (e.g. legal name, address, products, prices, terms, delivery method, etc.)
- Prior experience of 1-2 years in a SaaS company - advantage.
- Attention to details and good analytical skills.
- Self-Learner with the ability to prioritize tasks with a strong emphasis on working as part of a team
- Customer-centric approach while maintaining financial integrity of the customer order management process
- Understand and align to all internal company policies and compliances.
- Flexibility and an appreciation of a fast-moving and international environment
- Bachelor's Degree in Business administration, Finance, logistics, or other related field
- Proficient in Excel including VLOOKUP, PIVOTS, SUMIF



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