Order Management Specialist

3 weeks ago

London, Greater London, United Kingdom Box Full time


WHAT IS BOX?

Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organisations to accelerate their digital transformation by creating a single platform for secure content management, collaboration and workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, and we need strong advocates to help us achieve that goal.

By joining Box, you will have the unique opportunity to help capture a majority of this developing market and define what content management looks like for the digital enterprise. Today, Box powers over 98,000 businesses, including 70% of the Fortune 500 who trust Box to manage their content in the cloud.

WHY BOX NEEDS YOU?

We're looking for a high energy, hands-on individual to join the Revenue Operations team in our London office as an Order Management Specialist reporting into our headquarters in Redwood City, California. As part of this role, you'll will be one of the primary points of contact for all EMEA orders submitted by partners and customers. Daily responsibilities will be to review orders, provision customer accounts, and ensure proper billing of Box's products and services. Additional responsibilities include working cross-functionally with our Sales, Accounting, and Legal teams, working through complex deal structures, and assisting with various projects across the business. A successful candidate must have the ability to effectively operate independently and think creatively in a fast-moving environment, as well as the desire to contribute to a hardworking team.

WHAT YOU'LL DO?

  • Daily processing of orders submitted by customers and/or reseller partners. This includes provisioning services and billing.
  • Participate in month-end close activities including reconciling and resolving variances detected across of our sales, provisioning, and billing systems.
  • Have a strong understanding of our back-end systems including Salesforce and Zuora and propose improvements to processes where applicable.
  • Work cross-functionally with Sales Operations, Technical Accounting, Deal Desk, and Legal to review non-standard order arrangements. Ensure no adverse financial, business, or legal implications are associated with orders.
  • Coordinate with various teams internationally and locally as it relates to order processing, collections, revenue recognition, and sales support.
  • Provide visibility on EMEA Operations to management and promote alignment between all Box offices as it relates to the order to cash process.
  • Help drive ad hoc projects, reports, and tasks related to the business as they arise.

WHO YOU ARE?

  • BA/BS or equivalent in (Business Administration, Finance, Accounting – plus)
  • 2-3 years of order management experience or similar quote-to-cash experience
  • Experience in systems such as Salesforce, Zuora, Apttus â€" plus
  • Great attention to detail and ability to practice good judgment while ensuring policy and processes are followed.
  • Ability to understand business requirements and solve problems that may arise
  • Self-motivated and self-managed - able to think independently, creatively, and opportunistically
  • Overly organized, ability to multi-task, and strong verbal and written communication skills.
  • Responsibilities may require travel across various Box offices.

BENEFITS

Box Benefits package in the UK includes pension, life insurance, medical and dental coverage. We have a robust wellness program including 25 days of vacation (plus your birthday off), reimbursements for phone and gym memberships, and access to wellbeing benefits [with Modern Health, Virgin Pulse and HeadSpace], and Family Friendly support (from Cleo and Carrot). We also offer 3 days of paid volunteer days off for you to help your community. Our office is located in the impressive White Collar Factory on Old Street; , where we provide catered lunches and drinks and snacks throughout the day.
All benefits are subject to change.

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

For details on how we protect your information when you apply, please see our Personnel Privacy Notice.

#LI-EMEA

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