Client Order Management Specialist

4 weeks ago

London, Greater London, United Kingdom LegalAndGeneral Full time
Job Description

Carrying out all tasks as necessary to ensure the accurate and timely execution of client orders for LGIM's pooled fund range maintaining robust service levels to key stakeholders.Developing and maintaining effective Client and Service Provider relationships, working closely with relevant parties to ensure service provision supports team's objectives/goals.Managing and direct the resolution of day to day operational issues or errors and resolve anomalies to ensure high-level of customer service and accurate transactions.Enhancing operational processes in conjunction with appropriate systems to support functional processing. Participation in change initiatives representing the needs of the department. Proactively identify process improvements, service and risks to ensure client service is robust to meet capacity and stakeholder requirements. Robust support and implementation of projects/initiatives.Maintaining procedure manuals, task lists and Risk Maps as necessary and ensure procedural enhancements are implemented and communicated to team members as required. Continuously review controls to ensure in line with current business processes.To continually seek to understand and satisfy internal and external client requirements.End to end understanding of team's tasks and how they relate and impact to all processes, ensuring standard ways of working are applied consistently.Represent the team, department in a professional manner, understanding and anticipating the business needs, developing good working relationships with all internal and external parties. Maintaining detailed knowledge of fund platform operation processes and system.Recommending and leading the creation and automation of operational processes and procedures to ensure continuous improvement. Work collaboratively with manager/team fostering credibility and influence towards developing a reputation of operational excellence across the firm.Work collaboratively with peers to share best practise, creating an awareness of issues throughout the department. Maintain technical capability for job, keeping abreast of market and industry developments.

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