Head of Operations Property

2 days ago


Oakdale Business Park, United Kingdom Reed Property & Construction Full time

We are currently recruiting on behalf of a large Property Services Company in South Wales for a Head of Field Operations on a permanent base. The role is remote with the occasional requirement to visit the office.

The organisation is a fast-growing business that delivery a range of property solutions such as ECP’s to estate agents, social housing providers and the general public.

**Main Responsibilities include**:

- Lead the field operations of the business and deliver excellence to the customers through on-site delivery.
- Be responsible for providing domain expertise, and strategic direction to all employed and self-employed field operatives.
- Be full responsible for financial and operational performance of the field force, this being delivered in a business set for large scale sales growth in terms of volume and diversity of product.
- Be ultimately responsible for ensuring that all clients receive an excellent standard of service from all field operatives
- Be ultimately responsible for an efficient field operations model

**Experience required**:

- A minimum of 5 years’ experience managing a sizeable (Greater than 100) field delivery team
- Demonstrable experience of providing consistent and excellent levels of customer service
- Demonstrable experience of successful financial management in respect of field operations.
- Experience within residential property services market
- Demonstrable experience of implementing new process in a quality (e.g ISO 9001) led organisation
- Experienced in energy efficiency products would be desirable but not essential

**Benefits**:
Annual Salary £55-£60k - Remote working and travel expenses covered



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