Property Operations Manager
2 weeks ago
Property Operations Manager
Our client, a dynamic property management company, is seeking a proactive and detail-oriented Property Operations Manager. This key role involves overseeing tenant services, property maintenance, and ensuring compliance with safety standards. You will be instrumental in maintaining high-quality living environments and fostering positive relationships with landlords, tenants, and team members.
Key Responsibilities:
* Team Management:
* Handle in-hours tenant calls and ensure excellent client care.
* Accept and process new bookings, tenant check-ins, and check-outs.
* Maintain accurate tenant contact information.
* Property Administration:
* Manage property vacancies and coordinate waste management for all properties.
* Set up and manage utilities and council tax accounts.
* Maintain accurate key records and ensure access is available for all properties.
* Compliance and Safety:
* Oversee all safety certificates and ensure timely renewals.
* Review and update inspection reports, following up on recommendations.
* Arrange in-person occupancy checks.
* Draft and manage incident reports when necessary.
* Repairs and Maintenance:
* Oversee and delegate reported maintenance issues.
* Liaise with landlords for repair approvals and manage cleaning arrangements.
* Analyse repair reports and costs in collaboration with the Field Officer.
* Team Leadership:
* Supervise the Secretary and Field Officer to ensure effective task completion.
* Delegate and monitor anti-social behaviour (ASB) reports to the appropriate team members.
Candidate Profile:
* Proven experience in property management or a similar role.
* Excellent organisational and communication skills.
* Ability to lead and supervise a team effectively.
* Knowledge of compliance standards, property inspections, and maintenance processes.
* Proficient in using property management software (preferred).
Compensation & Benefits:
* Salary: £35,000 - £45,000 per annum
* Hours: Monday to Friday, 9:00 AM - 5:30 PM
* Location: N4, London
This role offers an exciting opportunity to grow within a supportive and professional environment. If you’re passionate about property management and have a keen eye for detail, we’d love to hear from you
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