Legal Claims Handler

4 days ago


Leicester, United Kingdom Macildowie Recruitment and Retention Full time

**THE OPPORTUNITY**:
Macildowie are currently recruiting for an Administrator working for a business based in Thurmaston. To work within the Claims Department liaising with insured clients, brokers, intermediaries, internal and external consultants to ensure all claims are handledwithin agreed SLA's. Preferred Legal or CII qualified but not essential as full training will be given.
This is a full time permanent position which also offers hybrid working.
**THE ROLE & YOUR RESPONSIBILITIES**:
First line telephone support.
Assessments of claims.
Handle all claims in line with authority limit and escalate claims when necessary, identifying maximum settlement figures and claims quantum.
Be able to respond quickly to insured client requirements and acquire feedback from insured clients, brokers/intermediaries.
Efficiently negotiate with both internal and external appointed consultants, maintaining and developing internal and external customer relationships.
Dealing with complex queries as and when they arise.
Provide support and to other members of the department.
Handle all claims in line with authority limits
Assist the claims team with general admin tasks when required.
**EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE**:
Legal experience would be desirable but is not essential
Good communication skills
Attention to detail
Able to work as part of a team
Methodical and consistent approach to work
IT literate
Ability to adapt to change and show initiative
Ability to prioritise workload to meet strict deadlines


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