Senior Resource Optimisation Coordinator

7 months ago

Towcester, United Kingdom Optima Health Full time

**Job Title**: Senior Resource Optimisation Coordinator
**Location**: Hybrid - Can be based at either Towcester, East Anglia, Manchester or Glasgow
**Salary**: Between £24,500 - £26,500 per annum
**Contract Type**: Permanent
**Hours**: Full time, 37.5 hours, Monday to Friday

**Role Summary**:
To provide support to the customer services teams by providing up to date resourcing information, support with scheduling of clinical diaries, monitor and report on forthcoming resourcing and highlight risks to delivery of services.
To build relationships with our temporary resource pool and to expand and source new temporary resource as required. To support with sourcing and booking temporary resource to help with short term resourcing issues.
To manage and support resource only customers with resource requirements.
To support other areas of the resource optimisation team as required.

**Main Duties and responsibilities**:

- Managing day to day delivery of KPI performance, WIP control and costs.
- To support Operations with any ad hoc requests around planning where relevant.
- To use relevant IT tools to produce staffing schedules and clinic set up.
- To review the current processes of scheduling and shift production to uncover the potential opportunities for improved efficiency, that includes schedule rotation, operation hours and staffing of clinicians for each individual skill.
- To monitor and manage contact center demand across all skills down to intraday level, balancing activities / staffing to ensure that service levels are achieved.
- To ensure shrinkages are taken fully into account in producing the optimal schedule along with administering all processes regarding offline production activity e.g., Absence, Holidays, Training, Meetings.
- To work closely with all members of the Operational Team to ensure all learnings are understood, evaluated and fed back into the forecasting process for the next period.
- To conduct “what if” scenario planning to optimize the schedules considering any changes to plan.
- To work closely with the Operational team to monitor schedule adherence and identify opportunities for improvement to maximize productivity and revenue.
- Acts as Resource Planning intelligence with regular reporting on performance KPIS and staffing levels to Operations, Account Management and Client where appropriate.
- Carry out other ad hoc tasks commensurate with level of responsibility as requested.

**Experience, skills and knowledge required for the role**:

- Good Excel skills - ability to use data to report
- Excellent communication skills
- Ability to build relationships at all levels, both internally and externally
- Ability to stay calm under pressure and think logically
- Long term planning

**What Can We Offer You?**
- Competitive salary
- 25 days annual leave, plus bank holidays
- Buy and sell holiday scheme
- Pension scheme
- Health Cash Plan
- Career progression opportunities
- Employee Assistance Programme
- Cycle to work scheme
- Eye care test vouchers
- Flu vaccination scheme
- Employee discount scheme
- Life assurance
- Annual Share Save Scheme
- Professional registrations fees paid
- Clinical Training Academy

**About Us**

The new Optima Health is the UK market leader in the provision of Occupational Health and Wellbeing services. Formed by the combination of three leading businesses (Optima Health, TP Health and Healthwork), the new Optima Health is more than the consolidation of the individual legacy businesses, our combined and complementary capability means we can offer unrivalled clinical expertise and industry leading tailored solutions to our clients. Our aim is to improve the health and wellbeing of the UK workforce by supporting healthy high performance in our client organisations, helping them to achieve their full potential through their people.

Optima Health not only provide an excellent package, but we also offer a structured induction and training programme in your first few weeks, with touchpoints all the way through and support from your Line Manager. One of our core values is One Team and growing and developing together is our key commitment. We offer tailored career development and opportunities for further training and qualifications, to support you in your career journey.
- Optima Health is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, gender or gender expression, disability, race or ethnicity, religion or belief or sexual orientation_

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