Senior Service Designer

3 weeks ago

Coventry, United Kingdom Department for Education Full time

**Details**:
**Reference number**:

- 298173**Salary**:

- £51,357- London Minimum £55,022- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Grade 7**Contract type**:

- Permanent**Business area**:

- DFE - Operations and Infrastructure Group - Vulnerable Children and Families Digital Portfolio**Type of role**:

- Digital
- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Coventry, West Midlands (England), CV1 2WT : Manchester, North West England, M1 2WD : Sheffield, Yorkshire and the Humber, S1 2FJ : London, London (region), SW1PAbout the job

**Job summary**:
At DfE, we are proud of the commitment we make to diversity and inclusion and of the progress we have made. We have active & vibrant staff networks, special leave policies and workplace adjustments put in place for those who need them. We are continuing to build a diverse DfE, in an inclusive environment which nurtures and realises potential in all, at all levels.

Equality and Diversity - Department for Education

These are exciting times at the Department for Education. In 2023, we will continue to build services for all our users - children, adults, and those in social care.

Our diverse and inclusive culture reflects the society we live in. This helps us to achieve better outcomes for all our users. We work in multi-disciplinary teams using Agile methods to innovate and radically improve services that:

- Raise education standards and provide the best start in life for children
- Support disadvantaged and vulnerable children and young people
- Drive economic growth

**Job description**:
We are looking for a Senior Service Designer to join the Vulnerable Children and Families digital delivery portfolio, supporting policy delivery across Family Hubs, Children’s Social Care and Early Years.

This involves supporting teams that work across a range of services that enable families to find support in their areas, providing online training services for the early years workforce and services that support the career development of child & family social workers.

We work closely with policy teams to research, design and build services that help families have the best start in life.

**As a Senior Service Designer, you will**:

- Work with service managers and programme directors to develop design concepts, that cut across departments where necessary
- May have responsibility across complex services
- Help set direction and embed good practice within teams (Mentor and coach individuals and service teams, support education including inductions, training and workshops.)
- Make important decisions based on research and understand how this research impacts others
- Contribute and lead to help shape a vibrant, diverse and passionate service design community and UCD family and help to mature the profession capability, standards and service design
- Prioritise understanding the needs and behaviour of users and know how to use this insight to underpin and drive the work that we do
- Communicate effectively to share the as-is and the future vision of the service, working closely with service owners to help define the backlog, pulling together aspects such as user research, business design, data science, policy intent and key metrics
- Analyse failure within a service and identify root causes for that failure
- Negotiate policy and legislative change to support new services
- Map/prototype end-to-end services and understand how they fit into wider societal, service, system and organisational contexts
- Identify and design new service patterns and standards that scale
- Coach, mentor and train other designers, helping set and communicate good practice to improve quality and consistency across DfE’s transformation programmes
- Know how to design inclusive, accessible digital services that solve a whole problem for users
- Understand the existing system of your service and work with teams to target improvements and cost reductions
- Help people and teams overcome complexity, running and synthesising workshops to create clarity, alignment and direction
- Analyse failure within services and identify root causes for failures

**Person specification**:

- **Evidence and context-based design**. You know how to design systems for use across multiple services and can identify the simplest approach out of a variety of approaches.
- **Leadership and guidance. **You can change organisational structures to fixable and sustainable designs. You know how to lead on the strategy for the whole organisation, marrying business needs with innovative analysis. You can make and justify decisions characterised by high levels of risk, impact and complexity. You know how to build consensus between organisations (private or public) or highly independent and diverse stakeholders. You can solve

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