Customer Care Consultant

2 weeks ago


Plymouth, United Kingdom Pertemps Plymouth Commercial Full time

Pertemps is seeking several Customer Care Consultants to join their client’s Customer Care team If you’re a friendly, warm, and energetic individual who has a caring attitude, then look no further.
Our client is a private hearing aid provider working across the UK, who are rapidly expanding their Head Office based in Saltash.
This position would suit someone who has come from a customer service/retail/care background, who is looking for a Monday-Friday 9-5 role
The successful Customer Care Consultant will be:

- Adding appointments and managing existing appointments.
- Resolving any customers issues effectively to maintain good customer satisfaction levels
- Proactively identifying opportunities within phone calls.
- Working closely with their team of 10 Customer Care Consultants, hearing aid dispensers and other support teams.
- Taking payments for orders placed in phone calls.
- Some ad hoc administrative duties from time to time.

Desirable attributes of the Customer Care Consultant:

- Experience in outbound calling
- An understanding of hearing care
- Experience in using an electronic diary system
- Good written communication and note taking skills

Benefits?
- Starting salary of £18,720 with uncapped commission paid monthly
- taking it to around £21,000-£22,000 p/a
- Working from home - an option
- Monday-Friday 9:00am-5:00pm

If you’re interested, please don’t hesitate to apply Please upload your CV in word format or please contact Emma Hutchings at the Pertemps Plymouth office.



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