Service Advisor

3 weeks ago


Islington, United Kingdom Autotech Recruit Full time

**JOB DETAILS****:

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Service Advisor

LOCATION // Islington

COUNTY // Greater London

JOB REF // ATR_21487

rate // £24,000 - £26,000 per annum

TYPE // Permanent

We have an exciting new opportunity for a **Service Advisor **to join our client's team.

The role:
Customer engagement of all types will be your passion as you will manage the first line of contact with their customers and will help their garage partners handle customers' bookings. To be successful in this role you will also have strong communication skills and be confident in relationship building and all kinds of customer queries. You will play an integral role in driving customer success for the company.
- Your main duties and responsibilities will include, but will not be limited to:

- Customer query resolution
- Inbound and outbound call handling
- Handling customer escalations
- Have a passion for best-in-class customer service
- Be confident and provide solutions, escalating where required
- Have excellent time-management skills and an ability to manage your own workload
- Be proactive in dealing with enquiries/complaints
- Have demonstrable motor vehicle technical knowledge (preferable, not mandatory)
- Be flexible to meet the demands of the role
- Have excellent written communication skills
- Be able to build rapport with colleagues in other teams

Company Description
Founded to bring car maintenance into the 21st century, believing booking an MOT in this day and age should be as simple as booking a taxi, or ordering a takeaway. Simple, streamlined and stress-free. And completely on demand.
Bringing together car industry specialists and state-of-the-art digital experts, they provide a complete end-to-end service with world-class customer experience, designed to liberate car owners from the stress of booking a high street garage service.
Since their launch in Manchester in 2017, they have expanded to over 100 towns and cities across the UK and Europe, and are now trusted by thousands of car owners every month to take care of their cars They have recently joined forces with Renault Group to continue their UK expansion and launch their service in France.

What they offer in return:
Location: Angel, London with hybrid flexible working
Salary**: £24k - £26k **dependent on experience
Hours: Rotating shift pattern with earliest start 8:30am and latest finish 7pm, 1 Saturday per month
- An unparalleled opportunity to be an early team member of what they believe will be one of the most famous start-ups of the next 10 years
- Be part of a passionate, friendly and transparent culture which encourages your suggestions for improvement as they grow
- 2 weeks training (your first 2 weeks will be full time at the office in Angel for this)
- 5 weeks holiday
- Pension, Private Medical Insurance and training budget
- Flexible hybrid working (minimum 2 days per week in the office after training)
- Equipment to ensure you can effectively work from home including a MacBook
- Regular social events to bring the team together such as paintballing, bowling, and ping pong



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