Customer Services Advisor

7 days ago

Islington, United Kingdom Colbern Limited Full time
Complaints Customer Services Advisor
Islington
Contract
£22.62 per hour
Our client is looking for a highly experienced and specialist Customer Services Advisor. Please ensure you read the job description in full as the requirements are specific as is the experience and skills required.
Key responsibilities
1. To ensure complaints are dealt with and responded to within time frames and monthly
targets are met.
2. To ensure that all duties are being carried out satisfactorily and to the required professional
standard and the processing of payments and invoices as required.
3. To ensure that proper systems are in operation to monitor complaints and enquiries
concerning service delivery and to liaise with other parts of Property Services in the
investigation of complaints from the public or local ward Councillors.
4. To attend and minute meetings, including public meetings, as directed by the CSM.
5. To maintain effective internal communication systems to ensure the speedy generation and
receipt of information.
6. Assist the CSM in ensuring that internal and external meetings are serviced and surgeries are
held to enable customers to engage with the service.
7. Assist in the planning and implementation of customer consultation exercises in conjunction
with partners to ensure that customer needs are identified and learning is implemented by
service providers.
8. To filter correspondence (including e-mail), documentation and other literature to establish
the appropriate recipient and thereby reduce the quantity of paperwork requiring the attention
of senior housing staff.
9. To receive, respond to or refer telephone calls to the appropriate officers, as required.
10. To maintain the highest professional standards for the Property Service administration
service in accordance with Council Policy, and to monitor service delivery to ensure that the
required standards are attained.
11. To provide the administration and support services in such a manner as to ensure that good
public relations are maintained at all times.
12. To ensure that services are provided in accordance with the Council’s commitment to a
fairer Islington and high quality service provision to customers/clients.
13. To use and assist others to use Information Technology systems to carry out duties in the
most effective and efficient manner. To use a computer terminal for the input and extraction of
data whilst carrying out duties associated with this post.
14. To perform any other reasonable, minor and non-recurring duties, appropriate to the post,
as determined by the Customer Services Manager.
Additional
To use and assist others in the use of information technology systems to carry out duties
in the most efficient and effective manner.
To achieve agreed service outcomes and outputs, and personal appraisal targets, as
agreed by the line manager.
To undertake training and constructively take part in meetings, supervision, seminars
and other events designed to improve communication and assist with the effective
development of the post and post holder.
To carry out duties and responsibilities in accordance with the council’s commitment to
customer service excellence and ensure compliance with the customer care standards.
To be committed to the Council’s core values of public service, quality, equality and
empowerment and to demonstrate this commitment in the way duties are carried out.
To ensure that duties are undertaken with due regard and compliance with the Data
Protection Act and other legislation.
To carry out duties and responsibilities in accordance with the Council’s Health and
Safety Policy and relevant Health and Safety legislation.
At all times to carry out responsibilities/duties within the framework of the Council's
Dignity for all Policy. (Equal Opportunities Policy).
Please visit our website for more job opportunities colbernlimited co uk
PLEASE ONLY apply if you have the necessary skills, experience and expertise.
The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients
are an equal opportunities employer

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