Operation Support

4 days ago


Doncaster, United Kingdom Reliant Resource Services limited Full time

We are working with a company who specialise in EV charging installation and Smart Metering Solutions. We have a vacancy for an Operational Support Administrator to join their ever-expanding team in Doncaster

Duties
- Coordinating engineers effectively to achieve maximum output.
- Contacting existing customers to arrange engineer appointments via telephone
- Providing desk top surveys of EV charger installs to identify any non-standard requirements
- Investigate all aborted jobs
- Contacting existing customers to offer new products and services
- Reporting directly to the Team Leader to achieve operational efficiency and maintenance of KPIS.
- Effectively dealing with any queries, handling and resolving customer complaints
- Escalating any issues to the operations manager to achieve job completion

Role requirements
- Strong problem-solving abilities, attention to detail and reliability
- Computer Literate, I.T skills, experience with excel and word
- Good organizational skills and ability to manage workloads and priorities
- Keen attention to detail, working accurately under pressure
- Good written and verbal communication skills

Role Requirements
- Previous experience in an administration role would be advantageous but not essential
- Keen eye for detail
- Ability to multi-task
- Personable & quick to form positive relationships with various stakeholders
- Strong IT skills including Microsoft Outlook & Office
- 22 days holiday allowance
- Company pension
- Basic £21,000


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