Insurance Administrative Assistant

1 month ago


Bridgend, United Kingdom NFU Mutual Agency Full time

**The Role**:
**Insurance Administrative Assistant**
**NFU Mutual Agency -Bridgend and Swansea**
- **
£20,000 per annum**:

- ** Full time position, permanent contract**:

- ** Company pension scheme**:

- ** 25 days holiday plus Bank holidays**:

- ** Location Bridgend-Office based**:

- ** Monday
- Friday 35 hours**

NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance and excellent service to our customers for over 110 years. As a mutual, we support our customers and ensure paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.

**About Bridgend and Swansea Agency**
As a local agency of NFU Mutual we deliver a first-class service and sell their product range to customers across our region and beyond. We are a business where honesty, integrity and trust are at the heart of our values, and our customers are at the core of everything we do. We champion the personal approach to customer service that NFU Mutual are famous for.

**About the role**:
As an Administrative Assistant you’ll play a crucial role in the Agency’s growth and success. You’ll be the backbone of our team, providing crucial support in the form of research, data analysis, and other administrative tasks with responsibility on a daily basis for carrying out activities including:

- Providing administrative and diary management support to the Agents and sales team
- Preparing reports for the Agents and sales team following client visits.
- Managing the Agency’s payment processing systems
- Answering the telephone and taking customer enquiries
- Researching new prospecting opportunities and providing administrative support with the Agency’s sales campaigns

Agents are required to ensure that they and their staff are of Good Repute and are required to carry out two independent checks on all staff, which includes regular re-screening:
1. Basic criminality check - basic checks show any ‘unspent’ criminal records (as defined by the Rehabilitation of Offenders Act 1974). Once a conviction or caution is ‘spent’, it no longer shows on a basic check.
2. Bankruptcy check - to ensure that staff are not an undischarged bankrupt.

As an experienced Office Administrative Assistant, you’ll be a strong communicator with excellent interpersonal skills and be able to build and maintain strong relationships with customers and stakeholders. Additionally, you’ll be a team player with strong analytical and problem-solving abilities and be able to work within deadlines.

**As well as the above we are looking for**:

- Excellent planning and organisational skills
- A strong customer-focused mindset
- Excellent written and verbal communication skills
- Ability to work as part of a team and independently in equal measure
- Minimum 5 GCSEs (or equivalent) including Maths and English at
- Grade C / 4 or above
- A full UK driving licence

**Our commitment to you**:

- Full training with future development and progression
- Hardworking, supportive and friendly environment
- Strong team ethos and ethical practices

**Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.



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