Customer Service Team Leader
6 months ago
**Customer Service Manager - Oldham - £27,000 Basic Salary + Commission**
A Customer Service Manager in the property sector plays a crucial role in ensuring high levels of satisfaction and retention among clients or tenants. This role involves overseeing the customer service department within an Estate Agency.
- Lead and supervise the customer service team.
- Resolve escalated customer inquiries and complaints.
- Develop and implement service procedures to enhance satisfaction.
- Collaborate with other departments for seamless communication.
- Proactively engage with clients to gather feedback and improve services.
- Analyse data to drive improvements in service quality.
- Ensure compliance with industry regulations.
- Experience in either the property sector or managing a team is essential
**This is a full-time position, Monday to Friday and 9.30am - 4pm on alternate Saturdays with a day off in lieu.**
Disclaimer
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00-£27,000.00 per year
**Benefits**:
- Company pension
- On-site parking
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Commission pay
- Performance bonus
Ability to commute/relocate:
- Oldham, OL2 6HT: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer Service: 1 year (required)
Work Location: In person
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