Customer Service Team Leader

6 months ago


Oldham, United Kingdom Integro Partners Full time

**Customer Service Manager - Oldham - £27,000 Basic Salary + Commission**

A Customer Service Manager in the property sector plays a crucial role in ensuring high levels of satisfaction and retention among clients or tenants. This role involves overseeing the customer service department within an Estate Agency.
- Lead and supervise the customer service team.
- Resolve escalated customer inquiries and complaints.
- Develop and implement service procedures to enhance satisfaction.
- Collaborate with other departments for seamless communication.
- Proactively engage with clients to gather feedback and improve services.
- Analyse data to drive improvements in service quality.
- Ensure compliance with industry regulations.
- Experience in either the property sector or managing a team is essential

**This is a full-time position, Monday to Friday and 9.30am - 4pm on alternate Saturdays with a day off in lieu.**

Disclaimer

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£27,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- Oldham, OL2 6HT: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Service: 1 year (required)

Work Location: In person



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