Business Services Executive

6 months ago

Doncaster, United Kingdom Close Brothers Group Full time

**OVERALL SUMMARY**

Join Close Brothers Motor Finance Team where you will be providing support to our partner hubs and partners in the completion of several centralised tasks. Working as part of the Business Service team our ideal team member will have previous experience in a high-pressure environment with excellent communication skills.

**RESPONSIBILITIES**

**New Business**:

- Dealer on-boarding
- including Sanction and FCA licence checks.
- Carry out Dealer Partner updates and ensure the system is updated to reflect any amendments.
- Commission adjustment and monthly reconciliation.
- HPI - Dealer Funding.
- CIFAS - Fraud monitoring.

**Regulation**:

- Asset Recovery - customer Voluntary Termination, PCP hand back, auction house sales, fee collection
- Completion of Data SARs, and other GDPR related activities
- Customer CRA File updates and amendments
- Review Experian (credit) disputes and ensure you reach a resolution that is communicated.
- Manage customers through the Right to withdraw process from initial call to providing the settlement quote and taking a payment.

**Day to day tasks**:

- Telephone Queries from Hub, Dealer, Customer and other 3rd parties
- HPI (Hire Purchase Investigations) monitoring.
- Monthly MI reporting to various stakeholders including Compliance.

**Risk & Compliance***
- Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required.

**WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE/CAN**:

- Excellent Customer service skills with experience in a high-pressure environment
- Attention to detail
- The ability to multitask, ‘think on your feet’,
- Prioritise and work to strict deadlines.
- Excellent communication and negotiation skills.
- The ability to work as part of a team and individually.
- Been educated to GCSE standard A-C or equivalent level of study or experience - must include English and Maths.

**IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE**:

- experience in the Finance or Automotive industry.
- Awareness/understanding of GDPR/PII.
- Collections experience would be a distinct advantage (Asset Recovery)

**ABOUT US**

At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.

Close Brothers is a leading UK merchant banking group providing lending, deposit taking, wealth management services and securities trading. At Close Brothers we provide financial support and advice to small businesses and individuals in the UK. Our purpose is to help the people and businesses of Britain thrive over the long term.

**To find out more about life at Close Brothers**:
**To find out more about our benefits**:
**To find out more about our commitment to creating an inclusive environment**:
Our Responsibility - Diversity and inclusion ¦ Close Brothers Group

**The Company**

We specialise in helping people buy new and used cars, motorbikes and light commercial vehicles. Working with a network of reputable dealer and broker partners, we provide flexible finance solutions to our customers that are convenient, hassle-free and most importantly, affordable. With headquarters in the North of England, we have branches covering the whole of the UK, serving the needs of our partners and customers and offering a personal hands-on approach to vehicle finance.

Close Brothers Motor Finance is part of the FTSE 250 listed Close Brothers Group plc, a specialist financial services group which makes loans, trades securities and provides advice and investment management solutions to a wide range of clients. Close Brothers was established in 1878 and employs over 2,500 people, principally in the UK.

**Inclusion**

**The Benefits**

**Private medical**

**Discounted health checks**

**Stakeholder pension contribution**

**Gym discounts**

**Cycle to work scheme**

**Save As You Earn scheme**

**Purchase additional holiday**

**Charity & Sustainable work**

At Close Brothers, we are dedicated to helping the charities that matter most to our employees. Our donations continue to increase year on year thanks to our fundraising efforts and matched giving schemes to our employees’ favourite charities. We continue to seek out new ways to give as a group and to help employees who give their valuable time and money to causes close to them.

To find out more detail please follow the link below:
Sustainability is fundamental to our purpose, and we recognise that to help the people and businesses of Britain thrive over the long term, we also have a responsibility to help address the social, economic and environmental challenges facing our business, employees and customers, now and into the future.

To find out more detail please follow the link below:

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