Implementation Specialist

2 weeks ago

Exeter, United Kingdom First Databank Full time

**Implementation Specialist**
Field/Home-based

**About Us**:
FDB (First Databank) is the leading provider of drug knowledge that helps healthcare professionals make precise decisions. With thousands of customers worldwide and four decades of experience, FDB enables our developer partners to deliver actionable solutions that help improve patient safety, quality, and healthcare outcomes. Our values drive our work and we have clear expectations, work better together, are constantly curious and put health at heart.

We are looking for an Implementation Specialist to join our team on a permanent, full-time basis.

**The Benefits**:

- Competitive salary
- 25 working days’ holiday per annum plus statutory holidays
- Flexible option for employees to purchase up to five additional days’ holiday
- Annual company bonus scheme
- Health and Wellbeing allowance
- HealthShield flexible health cash-back scheme
- Electric Vehicle scheme
- Enhanced pension scheme
- Cycle to work scheme
- Charity days
- Full flexible working
- Enhanced maternity/paternity schemes
- and many more

This is an exciting opportunity where you’ll have the chance to develop your expertise.

**Your Role**:
As an Implementation Specialist, you will grow our revenue by enabling the smooth implementation deployment of our AnalyseRx software across multiple sites and with multiple clinical and non-clinical customer stakeholders.

Managing AnalyseRx’s deployment, you will ensure that new customers are set up for success, alongside identifying opportunities to enhance the process and supporting the Clinical Account Management team.

You will co-ordinate implantations and implementations, delivering training to end users and contributing to the development of training materials and methods.

Additionally, you will:

- Engage with GP practices
- Liaise with our customer service teams to handle technical issues and trouble-shooting
- Escalate implementation risks and issues
- Seek out and share end user feedback with internal teams
- Maintain implementation assets such as documentation
- Able to travel to customer sites as needed across England and Wales

**About You**:
To be considered as an Implementation Specialist, you will need:

- A clinical background in primary care
- Experience in medicine optimisation
- Project management experience and a relevant qualification
- Experience in co-ordinating projects relating to primary healthcare and/or IT solutions
- Working knowledge of the main UK Primary care clinical systems

Other companies may call this role Project Specialist, Software Specialist, AnalyseRx Specialist, or Clinical Software Specialist.

Webrecruit and FDB are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: In person

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