Head of Property Management

2 weeks ago


London, United Kingdom GKr London Full time

An excellent opportunity for someone with a proven track record to run a successful property management department for one of London’s leading independent estate agencies.

Based in Docklands (E14), you will be responsible for a team of 5 Property Managers whilst also working closely with the Directors of the business to assist with the growth and quality of service within the portfolio.

**Key responsibilities**:

- Team Leadership_

Overseeing & supervising a team of 5 Property Managers and an Administrator, providing them with support, training, and regular performance reviews. You will also assist with recruitment as-and-when required.
- Communication & Customer Service_

You will be required to maintain a high level of communication and customer service from within the department when dealing with tenants, landlords and contractors.
- Maintenance_

Ensure that response times and targets are achieved, whilst maintaining contractor standards and registration.
- Deposit Returns_

Monitor and improve the effectiveness of the team to cost, negotiate and agree deposit returns, reducing both the level of disputes and the average return times.
- Compliance, Certification and Warranties_

Work with the team to ensure all properties remain fully compliant with current legislation and all necessary health & safety requirements are adhered to.
- Landlord Licensing_

Identify, apply, process, and renew appropriate licences for any property within the portfolio that requires an additional HMO or Selective licence.
- Personal Portfolio_

Be responsible for a small portfolio of properties for a specific client group.

You should come from a professional property background including at minimum of 4 years within the property management space. You will have proven team leadership qualities and ideally will be ARLA qualified.

You should also possess exceptional organisational skills, with the ability to work both autonomously and strategically. A confident, calm, and positive attitude is required for you to motivate your team and provide positive leadership from the front.

**Other details**:

- This is a permanent position based in Docklands (E14).
- The working hours are 9am-6pm Monday to Friday, 10am-4pm Saturday (1 in 6) working from the office.
- This position pays a basic salary of between £50k-£55k, along with a bonus of c.£5k (so the OTE for this role is £60-65k).
- 20 days annual leave, plus Bank Holidays and extended Christmas break (not deducted from your allowance).
- Regular social events and team outings to reward hard work & success.
- Season ticket loan and "cycle to work" scheme.



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