Housing Officer

1 month ago


Hartlepool, United Kingdom Hartlepool Borough Council Full time

**Vacancy Details**:
**Summary**

**Job Type**:

- Permanent**Category**:

- Housing**Date Posted**:

- 22/02/2023**Reference**:

- 0000005511**Description**:
RESOURCES AND DEVELOPMENT DEPARTMENT

DEVELOPMENT AND GROWTH DIVISION, STRATEGIC ASSET MANAGEMENT (HOUSING) TEAM

**HOUSING OFFICER (PEOPLE) REF**:105816**

**Band 10 £30,151 - £32,909 pa**

**Permanent**

**37 hours per week**

Hartlepool is a vibrant and energetic town with growing prospects. As an authority we want to make Hartlepool the best it can possibly be and want dedicated, driven and committed staff to help us achieve that.

We have an exciting opportunity for a housing professional to join the Housing section of the Strategic Asset Management Team as a Housing Officer, to provide an effective and responsive housing management service and deliver positive outcomes for our customers.

We are looking for an enthusiastic and committed individual who will thrive in a busy environment where often no two days are the same and who is able to maintain high standards in service delivery across all aspects of the role.

In this role you will be responsible for monitoring rent accounts on an ongoing basis with an emphasis on personal contact with our tenants and working proactively. It is important you understand the significance of early intervention, to prevent rent arrears from escalating, in an effort to prevent serious debt and homelessness. You will also be expected to identify cases that require further enforcement action, particularly in relation to tenants with court orders or, who have introductory tenancies.

With each day bringing new challenges you will work to maximise income through the effective collection of rent and arrears recovery, striking the right balance between providing advice and support to tenants to sustain their tenancy and taking enforcement action on rent arrears cases - ensuring compliance with legal requirements.

Other duties include leading on key accounting tasks and reconciliations associated with managing rental income, continuous tenant engagement, contributing to performance monitoring and assisting with the day to day supervision of junior members of staff.

**Closing date: Wednesday 8th March 2023, midnight**
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