P523158 Customer Feedback

3 weeks ago


Gateshead, United Kingdom Gateshead Council Full time

At Gateshead we aspire to be a Council that not only listens to our tenants but also acts on what they tell us. We value all forms of feedback however we receive it.

**About the role**

Joining a small team within Group Strategy and Residential Growth your role will help oversee and deliver on how we collect and respond to feedback from Council tenants with a focus on complaints, compliments, satisfaction surveys and social media.

You will work across different housing services as well as with tenants to develop our approach. You will play a prominant role, helping to ensure we deliver exceptional complaint handling that meets and exceeds regulatory requirements including the Housing Ombudsman's Complaint Handling Code.

Your role will also be to deliver the annual tenant satisfaction survey that collects data we will report to the Regulator of Social Housing. You will carry out analysis of the results and collate insight from the feedback provided, sharing with colleagues, elected members and tenants.

**About you**

Passionate about delivering excellent customer services you will embrace the value of using tenant feedback to inform service redesign.

You will be naturally curious, with an eye for detail and an analytical mind. But you will be as confident with people as you are with data and understand that behind every piece of feedback is a lived experience.

Our tenants come from a wide range of backgrounds and so do we. We want to recruit great people from diverse backgrounds not just becuase its the right thing to do, but because it will help us to make Gateshead a great place to live and work.

If you share our values and enthusiasm for providing a great customer experience, then we have a home for you at Gateshead Council.


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