Service Design Lead

2 weeks ago

StainesuponThames, United Kingdom BP Full time

**Job Profile Summary**

At bp, we're striving to meet the growing global demand for safe, sustainable, and affordable energy. A career in digital design is an opportunity to grow and deliver innovation at pace while shaping the future of bp.
Our bphxd (Human Experience Design) team is passionate about designing for a digital and sustainable future and putting humans at the heart of design. As part of the team, you’ll be transforming bp to a more efficient business that makes the best possible useof all its resources in pursuit of our net zero ambition. You’ll also help to develop new businesses, products, and services, delivering progressive projects and growing your talent in all kinds of new and exciting ways within the digital heart of bp.

**Job Advert**

The Service Design Lead will drive and connect all Service Design activities across projects, managing multi-disciplinary teams and be responsible for the quality of project deliverables. This person will be both hands on, deliver project work but also becomfortable providing design leadership. Act as an inspirational leader that really cares about developing Service Designers, whilst defining what Service Design means in bp.
You'll be an active member of the Service Design community to share knowledge, coach and mentor other service designers, develop innovative approaches to problem solving, and contribute to the evolution of the tools and methods of the practice.
**Your Accountabilities**
- Working with the Service Design Director to define standard methodologies
- Leading your business unit and projects in all things Service Design.
- Use service design methods to solve complex business problems, think strategically about opportunities, and facilitate the creation of a shared experience vision
- Input into and implement the processes and ways of working through which Service Design will be implemented.
- Champion Service Design within the organisation, educating your partners and taking them on a journey to truly understand the value of service design
- Be a key contributor in thought leadership around Service Design at bp.
- Must possess ability to influence and impact partners
- Strong content design and presentation skills
- Enjoys contributing ideas and following through on team-based work

**About you**
- Knowledge and experience of a wide range of tools and methods, such as service design blueprints and personas.
- Ability to dive into, and map the complex backstage capabilities such as Technology, People, Processes, and Policies
- Ability to create engaging narratives that are used to help partners to empathise with the research insights, as well as to bring to life the target state customer and colleague experience
- Able to confidently facilitate and lead workshops with both designers and project partners to create a shared understanding of the problem space, the users, and the end to end journey
- Develop and cultivate strong relationships within a diverse partner community, manage their expectations and consider multiple perspectives in the definition of solutions
- Coach others in the approaches and mentality of Design Thinking to help accelerate the adoption of design within the organisation. Mentor other service designers to help them with their development
- Ability to lead projects, as well as other service designers internally and externally

**Why join bp**
At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly.
There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options (60% office, 40% remote), a generous compensation package, paid parentalleave policy, and excellent retirement benefits, among others

**Entity**

Innovation & Engineering
**Job Family Group**

IT&S Group
**Relocation available**

No
**Travel required**

No
**Time Type**

Full time
**Country**

United Kingdom
**About BP**

**INNOVATION & ENGINEERING**
Join us in creating, growing, and delivering innovation at pace, enabling us to thrive while transitioning to a net zero ?world. All without compromising our operational risk management.
Working with us, you can do this by:

- deploying our integrated capability and standards in service of our net zero and ?safety ambitions
- driving our digital transformation and pioneering new business models
- collaborating to deliver competitive customer-focused energy solutions
- originating, scaling and commercialising innovative ideas, and creating ground-breaking new ?businesses from them
- protecting us by assuring management of our greatest physical and digital risks
Because together we are:

- Originators, builders, guardians and disruptors
- Engineers, technologists, scientists and entrepreneurs?
- Empathetic, curious, creative and inclusive
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